Polite and friendly staff, have lot of options on floor / display. Staff is non pushy and gave me option to go home, discuss with my partner and order online. Thanks for your assistance.
13 March 2024
Rating
100%
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Soccer
Excellent communication and After Sales Service and care. Highly recommend.
4 March 2024
Rating
100%
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Robyn
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28 February 2024
Rating
100%
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Michelle
My husband and I purchased an umbrella that was too big for the space. The ladies in Customer Service were excellent and the return and refund was seamless. We did purchase another umbrella and this looks great in the space. Thank you for your great advice and excellent customer service. Annie and Damian
15 February 2024
Rating
100%
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Anne Browning
The team here are amazing. There was an issue with the postage/transit and the team did everything in their power to make sure i received my purchase. I would highly reccomend their services as their customer service support is top notch. Their products are also exceptional quality.
5 February 2024
Rating
100%
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Tim McCann
Great customer service and a large variety of outdoor furniture to choose from.
22 January 2024
Rating
100%
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Mayank
Excellent customer service. It's easy to get good customer service when you are purchasing but sometimes it's not so easy when a customer has an issue. Outdoor Living were really proactive when we had an issue with one of their products. The issue has been resolved now but the store and aftersales staff were very helpful
22 January 2024
Rating
100%
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Maeve
Great customer service and gorgeous furniture!
8 January 2024
Rating
100%
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Georgia
We popped in on Friday and Karen immediately greeted us and came to assist us. Karen was extremely patient and knowledgeable as we debated lots of options and went out of her way to ensure that we would get delivery exactly when we needed. Karen’s customer service was outstanding - no question was too annoying or daft, and she really is an asset to Outdoor Living Direct, she was amazing. Table and chairs arrived THE NEXT DAY (we wanted something in stock) and it’s really great quality and looks fantastic in our garden. It is an excellent product and we were delighted we could mix and match the chairs to get a great price as a complete unit. We had already been to Bunnings, BBQ Galore and Freedom - I wouldn’t be going there ever again and would come to Karen first.
31 December 2023
Rating
100%
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Mia
I had a fantastic retail (e-commerce) experience with Outdoor Living Direct. I got an absolute bargain for an outstanding BBQ in the Black Friday sales and then had the most delightful experience on the phone with Monique from Hoppers and then Karen from Cheltenham on pick-up. When the BBQ wouldn't fit in the boot of my car, the gentleman at the pick-up bay went out of his way to tie it down and secure it in. I suspect this company has a really great boss who knows how to select and retain terrific staff. I will definitely be a repeat customer. Thanks
8 December 2023
Rating
100%
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Samuel