Product Care and Warranty

Cushion care

All fabrics will fade when exposed to the sun, including outdoor fabrics. The fabric will often fade rapidly in Australia's harsh UV climate. Accordingly, it is most important to keep cushions inside when they are not being used, or ensure they are covered with a waterproof outdoor furniture cover. This fading is not covered by the warranty, as it is not a manufacturing fault. We are happy to supply custom made furniture covers to help care for your outdoor furniture.

Mould (or mildew) - cushions

Mould are naturally occuring organisms and will grow on any surface where there is constant moisture.

Our outdoor cushions are weather-resistant and can take a light soaking, but if they are constantly wet and out of the sun, mould will develop, as it does on any surface that is kept damp and out of sunlight. This mould can be removed with mould remover, however it will return unless the fabric is kept in a dry environment.

Outdoor cushions generally come with a water-repellent finish; however you can increase and maintain this finish by using a fabric protector such as Scotchgard. 

Wipe up any spills immediately before they get a chance to soak into the fabric and the cushion itself.

Most outdoor cushion covers can be removed and hand washed.

Because mould & mildew are naturally occuring substances, and depend entirely upon their environment for survival, mould or mildew damage is not covered by warranty. 

Further information on mould can be found here.

Outdoor furniture covers

The best way to take care of your outdoor furniture is simply to cover it.  Custom made, fitted covers in acrylic or polyester waterproof material are readily available and easy to put on and take off.  If you are unable to justify the cost of custom-made covers and are not so concerned over the look of the covered furniture, tarpaulins with eyelets and ropes can be used. We can also supply custom made covers to your specifications - please click here. Please contact customer service for a quotation.

Care of your timber furniture

Your new timber furniture may have been factory treated with an oil preservative, however we strongly recommend after unpacking and assembling your furniture, you thoroughly wipe clean your furniture removing any dust particles, then lightly oil the furniture with a quality outdoor timber oil and let dry.

Thereafter, your timber furniture will need to be oiled regularly to maximise its lifespan. Re-oiling should occur whenever the timber is looking ‘dry’, or losing its colour, which could be a number of times per year in certain environments.

Periodically clean your timber outdoor furniture using warm soapy water and a gentle brush.

After cleaning, and once it is dry, treat the timber with a quality outdoor timber oil designed specifically for the treatment of outdoor furniture. These products may include a tint to keep the timber dark, and a UV inhibitor to slow down solar degradation of the timber surface.  This process should be carried out according to the manufacturer's instructions. Please note that wet timber must be dried for 3-5 days before oiling. Do not oil the furniture late in the day when dew or condensation is likely to form or when rain is threatening.

Moisture is the enemy of timber furniture, causing it to rot and warp.  If possible keep the furniture off damp surfaces like grass and soil, and when cleaning your outdoor area it is wise to remove the furniture first.  Proximity to soil can also attract termites and other pests that can quickly destroy the timber.

If you choose not to oil your timber furniture before use it will adopt a prematurely grey colour. Not oiling your new furniture will also result in premature deterioration, including discolouration, cracks, and warping of the timber. We recommend the furniture be stored with undercover protection during wintertime and wet season.

All timber furniture goes through a settling in period, so any fasteners must be tightened regularly. Do not leave fasteners untightened this could cause furniture damage.

Timber is kiln dried under strict guidelines. After purchasing your furniture small hairline cracks may appear - this is part of the normal drying process, and these cracks will not affect the durability of the furniture.

Staining on light coloured pavers may occur from sap leeching and dust particles if the timber is not cleaned properly and weathered correctly, so please hose down your furniture and clean thoroughly before placing your furniture on light coloured pavers.

If possible store your timber outdoor furniture inside or undercover during periods when it is not being used.  This will prolong the life of your furniture and reduce the necessity for treatment of the timber.  The natural expansion and contraction of the wood due to changes in temperature and humidity can lead to structural damage, so keeping the furniture in a more regulated and insulated environment will prolong the life of the product.

For more information please contact

Timber furniture - initial surface preparation

After oiling wipe off excess oil, then allow the oil to dry in the shade away from direct sunlight until dry, then wipe off again with a clean rag removing any excess oil that may not have penetrated into the timber. Remove any excess oil if necessary.

Repeat the above procedure in 48 hours. Sanding is not required between these initial coats. Your furniture is now protected however repeat applications of the hardwood timber oil will be required (see above). Before re-oiling please clean your furniture thoroughly. If there is any residue build up, a light sanding may be required. The frequency of oiling will vary according to the climatic conditions in your area and direct exposure to the elements your furniture is subjected to.

Mould (or mildew) - timber

Mould are naturally occurring organisms and will grow on any surface where there is regular moisture. Because of its porous nature, mould are attracted to timber surfaces, particularly where the furniture receives insufficient sunlight. Mould needs organic matter – such as dust or dead skin cells – to thrive, so it's important to keep your furniture clean.

Mould can be removed with specialist cleaners, however if left to multiply, will ultimately require re-sanding and re-oiling to restore the timber.

Because mould & mildew are naturally occurring substances, and depend entirely upon their environment for growth, mould or mildew damage is not covered by warranty.

Further information on mould can be found here.

Care and maintenance of polyethylene rattan outdoor furniture

One of the advantages of PE rattan is its low maintenance.  To clean PE rattan, simply brush down the rattan using a soft brush to remove loose dirt and dust.  Wipe down the rattan regularly using a cloth and mild soapy water, then rinse off using a bucket or hose.  Make sure you remove the cushions first!  Avoid using chemical cleaners.

Australia's harsh environment will ultimately damage anything that is left exposed to the sun for long periods, including buildings, cars and furniture. In extreme conditions, PE rattan can start to deteriorate and will become brittle in as little as 18 months, if it is constantly exposed to the sun. We strongly recommend that your rattan furniture is either covered, or stored out of the sun when not in use. We are able to supply custom made covers for all outdoor products - please contact customer service for a quotation.

Care of umbrellas

Our umbrellas are carefully selected to provide years of trouble free use. Exposure to excessive winds, however, will damage any umbrella. We recommended the umbrella is folded when not in use. We are also happy to supply quality umbrella covers that can further extend the life of your umbrella. 

Installation and Care of your umbrella:
- At least two people are required for the safe assembly of your umbrella.
- This umbrella is a non-permanent structure, do not use in extreme weather conditions.
- Ensure that the base is full of water prior to attaching the pole and at all times when in use.
- Install at ground level on a stable and even surface.
- Ensure wheels are retracted into the base prior to opening of umbrella canopy.
- The umbrella is for use with supplied base only - any modifications in set up or assembly will void warranty.
- When moving umbrella, ensure canopy is down and secured to pole prior to relocation.
- When not in use; close the canopy as directed, place a protective cover over it and store in a dry place. Ensure the canopy is fully dry before storing.
- Do not use in windy conditions - damage to the umbrella as a result of excessive wind, including where winds have caused the umbrella to fall and sustain damage are not covered by the warranty.
- Do not leave the open umbrella unattended.
- When in closed position, the canopy tie must be secured around the canopy and pole.
- Check for obstacles and allow ample room before expansion of canopy when opening the umbrella.  Damage to umbrella or surrounding structures is not covered by the warranty.
- Please note, there will be some movement in pole rotation when not in use. This allows flexibility in outdoor conditions and helps prevent damage to the bearing mechanism.
- All moving parts on the umbrella are best maintained with an annual application of silicone based lubricant.
- It is not recommended that umbrellas remain deployed under trees for significant periods of time.

Warranty, return policy and conditions of sale:

Please click here for full details of our warranty, return policy, and conditions of sale.