Delivery Terms And Conditions
IMPORTANT: Photo ID, and the original credit card used for the order, will be required to be shown to the driver prior to unloading.
NOTE: For a full list of our terms and conditions of sale please click here.
Delivery Terms and Conditions
We are happy to deliver our products to you Australia wide, provided you have a mainland Australia or Tasmanian address. If you live on a small island please contact us before placing an order. Outdoor Living Direct use quality couriers to ensure your product will arrive in perfect condition. We will contact you to arrange a nominated day of delivery, and delivery will be made to your front door (ground floor only) or loading dock (in the case of multi-story). Deliveries cannot be made to underground car parks as the trucks cannot negotiate these. Deliveries are made between 9:00am and 5:00pm on your nominated business day. After hours, public holiday and weekend delivery may be available for an additional charge - please contact customer service. We have thousands of happy customers - check out what some of them have said here.
We offer excellent quality products at market-leading prices, with discounted door-to-door delivery across Australia. Accordingly, our delivery offer is based on a single courier/driver unloading packaged products and/or pallets to a driveway, loading dock, or other ground floor area (as nominated by you) immediately adjacent to the delivery vehicle. You will be required to assist the driver to unload your items.
The courier drivers are not our employees and are not required to carry your furniture to your desired location.
The cardboard packaging is designed to protect your new furniture in transit, and it is important the packaging remain intact for this purpose. However, the courier is not permitted to unpack your furniture, and is not permitted to remove any unwanted packaging. All cardboard can be easily disposed of using your council recycling bin.
Please note that additional charges will apply if:
You are not available to receive the products on the agreed day and redelivery is required
Waiting and/or delivery time at your point of delivery exceeds 10 minutes (we get charged detention by our couriers if they have to wait) This may include any time taken to deliver the furniture to your nominated delivery point (aside from ground floor deliveries, adjacent to the delivery vehicle)
Additional staff are required to assist in delivering the product to your nominated location
You change your nominated delivery address after the order has been despatched
IMPORTANT: IF YOU HAVE ASKED US TO LEAVE YOUR ITEMS UNATTENDED AT YOUR NOMINATED POINT OF DELIVERY, YOU ACCEPT FULL LIABILITY FOR ANY THEFT OR DAMAGE TO PRODUCTS.
Estimated delivery times:
VIC: 3-4 working days
NSW: 6-10 working days
QLD: 7-12 working days
SA: 5-7 working days
WA: 9-12 working days
ACT: 4-6 working days
NT: 9-12 working days
TAS: 9-12 working days
Delays in Transit:
Delays in transit, although infrequent, are sometimes unavoidable. We work very hard with our carriers to provide an excellent service, but circumstances beyond our control will ocassionally occur. Should such a delay occur we will work with you to minimise any inconvenience, however, we will not be held responsible for such delays. Please note that an order cancelled by you in transit will be treated as a '30 day guarantee return' and you will receive a full refund, less shipping each way, once the items have been returned to us in good order and condition.
By proceeding with your purchase, you agree to these terms and conditions.
Otherwise, you are welcome to pick up your purchase from our showroom/warehouse at 337 Warrigal Road, Cheltenham 3192 Victoria. Prior notification will be required to ensure your product(s) are ready for you when you arrive.
Please check our website for operating hours here.
For a full list of our delivery terms and conditions please click here.