Michael Moolenaar

Rating

100%

Outdoor living direct really back their products. We had an issue with ours outside of warranty. I emailed the service desk and they agreed that even though we were well outside warranty, the furniture should not have had that issue. The 3 components were replaced. Outstanding. Thank you so much to all involved.

Danielle Phelan

Rating

100%

I'm very happy with the quality and comfort of the 4-piece Banksia setting I purchased from the Hoppers Crossing store. The in-store experience and service at both Cheltenham and Hoppers Crossing was first-rate. Unfortunately, there was a hiccup post-purchase with my delivery. The transport company confirmed a delivery date by phone and SMS, then failed to show. When I called them, I was advised the delivery had been cancelled by Outdoor Living because the stock had not arrived from overseas. The problem? No-one thought to advise me so I wasted a weekday afternoon waiting in vain. Highly inconvenient! Outdoor Living Direct apologised for their failure to communicate and re-scheduled delivery a week later. There was another small mix-up with the colour of the seat covers, but the company again responded promptly and provided a spare set of seat covers free of charge. As I've been in business myself, I understand that things don't always go to plan. What impressed me about Outdoor Living Direct is that they owned their mistakes and went the extra mile to make good and ensure my purchasing experience was ultimately a satisfying one. Definite brownie points for that! I'd happily purchase from them again and recommend them to others.

Julie

Rating

100%

Good Evening, A few weeks ago I emailed your company to enquire about an Ibiza outdoor setting and received a prompt reply from Amy the next morning which also included a link with details etc. Two weeks later (last Thursday night) we ordered this setting. On Tuesday - 5 days later - the outdoor setting arrived to us in Adelaide with no fuss, no drama, and no problems. I really felt it would be remiss of me not to contact you and compliment you on an unbelievable service. Your service is nothing short of efficient and professional. Thank you for being a great company to do business with. With kind regards Julie

Amanda Marsh

Rating

100%

I ordered my new lounge last Wednesday and it arrived on the following Tuesday. The quality of the product has exceeded my expectations. I will certainly recommend Outdoor Living Direct as the prices are extremely competitive and the result is another happy customer. Many thanks, Amanda Marsh

David & Maggie Baker

Rating

100%

What great service. The furniture arrived within three days with nothing missing or damaged. Very satisfied customers. David and Maggie Baker

Sandra

Rating

100%

Kerry was really helpful - great customer service !

Afreen

Rating

100%

Thank you! Super quick delivery and fantastic customer service. I was a bit worried ordering online but the chairs are amazing! So comfy. We love it! Might be grabbing a couple more...

Prapta Fernando

Rating

100%

Just ordered an outdoor living set and had great customer service from a lovely lady named Kate out at the Cheltenham store who organised everything incl delivery and the set was delivered within the day! Best and fastest service I have received, will definitely recommend to others!