The customer service I have received has been amazing.......from the time I purchased the outdoor couch to today and you handling the problem with the corner seat of the couch.  I am so impressed and would have no hesitation in recommending Outdoor Living Direct or buying from you in the future.

It is rare people give positive feedback (in our industry we usually only hear the negative) so I just wanted to pass on my thanks.

Kim Menzies

Very impressed with the fast delivery and quality of our Killara patio furniture. Also very happy with our Adelaide sun lounges.

Lynne Brown

I am totally satisfied with the furniture. I am also impressed in the way the staff dealt with myself and my wife. Nice to deal with a company that provides personalized service, well done.

Regards,

Dennis Hutchinson

I just wanted to let you know how impressed I was with your customer service - everyone I spoke to there was very helpful, and well informed, and your delivery - our furniture was delivered within two days (interstate!), as well as the furniture itself, which is fantastic. The Tinamba lounge is incredibly comfortable, and beautiful to look at, and the Kakadu Pod chair, which is also amazingly comfortable, is now being used by our kids every day both for fun (they have it hanging from a tree), and for relaxation.  We barely get a look in!  

Thank you for providing such quality products and service.  We do appreciate it. 

Regards,

Des & Mary Taylor

My Kingston sun lounges have just been delivered and I am very happy with them. The quality is great and they look fabulous next to my pool. I deliberated for weeks about buying furniture on line  without seeing it or trying it out, but after several weekends of looking locally but not finding what I want, I came home and placed the order. I have to say, I looked at several online stores but the offer of free delivery made Outdoor Living Direct my first choice. I will happily purchase from you again.

Thank you and best wishes,

Jacqui

I am very happy with my patio setting. My purchase online was easy. Customer service is great and delivery was prompt.

Helen

So happy with our table and chairs. The quality is so good - have just ordered 2 more chairs. Thank you.

Lesley Evans

I would like to say what a great service you provide. I am very happy with being able to watch my order progress through from the ordering on line right up to it being delivered to my door. I will definantly be buying more online with you. Keep up the great customer service :)

One very happy customer,

Carol Gatt

What a lovely organisation to do business with. Spoke to several people to finalise our purchase and every single person was cheerful and happy to help. It must be a great place to work, because everyone sounds so happy. Nothing was too much trouble and our lovely outdoor dining setting arrived without any hassles. I highly recommend you to anyone who is looking for great service and good products. Well done!

Emily & Michael

We have purchased both the hanging pod chairs and the 4 piece sofa set. They look fantastic- very classy withour costing us a bomb. They are comfortable and show no signs of ageing having faced a Melbourne winter. Thank you John - excellent and honest, old fashioned service.

Johanna

Thank you for your great product, service and very helpful staff, especially Jessica. Extremely happy.

 To the team at Outdoor Living Direct,

Thank you very much for my beautiful pool lounges. You came highly recommended, and deservingly so. Customer service was amazing considering I wanted to change lounge color cushions. Nothing was too much trouble. Delivery was prompt. Easier than shopping at Coles.

Regards,
Tiffany French
Gold Coast

I would just like to say that as a first time "customer online" I have been extremely
impressed with your entire service....from phone to front door all with the minimum
of fuss.

One happy customer!

Diane McGrath
Adelaide

Hi Paul, just wanted to let you know how happy we are with our lounge setting and dining chairs. Such beautiful quality and arrived so quickly!! We're very excited now that the weather is warming up, we have a whole new living area!

Thanks again!

Cassie and Joel Buis

Hi Paul, just wanted to say thanks again for our outdoor sofa set and sun lounge. We couldn't be happier with the product and the service we received. Would definitely recommend this company to anyone looking for quality furniture at highly competitive prices.

Sarah

We were really impressed by your product, your price, your speed of delivery, and your service (thanks Paul). We will definitely be back and we are recommending you to everyone we know. Best, Cat

Hi Paul,
 
Just a quick note to say I received the outdoor setting, that was so quick!  I cannot wait to get it home and place it on my balcony, thanks again and great customer service!
 
Rachel Butler

Hi Paul,
I just wanted to let you know that the sofa cover arrived. It looks great and is a perfect fit. Thanks for all your assistance.

Kind Regards,
Josie Jakab.

I have received my Bowral Chair and am very happy with the order and with the delivery. 

Hi there,

I have received the three lounges and I am very pleased with the service and product.

Regards,

Barry Wright

Thanks so much have my order, very happy :-)

Lisa Butler

Dear Customer Service Team,

I received my Katoomba outdoor setting yesterday and I am very happy.  It looks great and is very comfortable. Thanks for your prompt delivery and great service.

Kind regards,

Darren Gibbards

Thank you for the fast delivery of our 3 piece balcony set.  John was so personable when taking the order and we are so happy with the set.  Great quality, a dark black as he assured us it would be and comfortable.  Recommend highly.  

Anne and Stuart

To all at Outdoor Living Direct,

Thanks for a great service when we purchased our patio setting. The friendly in-house service through to the courteous driver. Would certainly use this service again.

Regards,

I & J Horkins
Altona

I ordered my new lounge last Wednesday and it arrived on the following Tuesday. The quality of the product has exceeded my expectations. I will certainly recommend Outdoor Living Direct as the prices are extremely competitive and the result is another

Hi John,

My setting arrived safely and I absolutely love it. Thank you so much. It suits my new outdoor area so well.

Beth Rees

Thank you so much for the fast, efficient and very professional transaction.  We absolutely love our two sun lounges.  Terrific value for money, and even better than I envisaged.  Will purchase from you again.... Have to go lounging!!  Thanks again. 

Odette Page

Outdoor Living Direct,

I just received my outdoor setting today, it’s fabulous. Very fast delivery. It’s been a pleasure dealing with your company. I have no hesitation in recommending your business.

Thank you,

Salli Matterson

Hi Paul,

I ordered my product on Saturday, Easter weekend at that. At lunchtime today it was delivered, within 36 working hours. Being a Director of a company who supplies interior fit-outs I am actually stumped for words at your service. Thank you for actually being an Australian company that delivers within time. To your delivery driver from Allied not sure of his name, courteous and very helpful. Again well done on chossing that company.

Hi Paul,
 
Just a quick note to say I received the outdoor setting, that was so quick!  I cannot wait to get it home and place it on my balcony, thanks again and great customer service!
 
Rachel Donnellan

What great service. The furniture arrived within three days with nothing missing or damaged. Very satisfied customers.

David & Maggie Baker

Hello Paul and also John,

What is truly impressive is the extent and persistence of your commitment to ensuring that customers get all that the original deal involved.  I’m mindful that this must have added costs for you, and as such your faithfulness to the transaction is exemplary.  We are certainly very happy to commend your services to others, who I hope will engage with you in the future.  It was not just your behaviour in ensuring satisfaction that was so noteworthy, but both of you also enacted quality communication in your phone calls.

Many thanks again for such outstanding service,

With thanks,

John Carr

Thank you for the superior service. This family business was easy to deal with and we appreciated the prompt attention to detail.

Neil McFarlane

Thanks for all your assistance with this purchase.  You’ve been really easy to deal with and nothing's been too much trouble.  As simple as this sounds, you don’t find it a lot as a consumer.  I have already recommended your company to a work colleague who is looking for outdoor furniture and I will continue to mention your company when I hear of someone looking for your type of goods.  I believe in spreading the good word when you come across a really good company!

Jen Lloyd

Hi John, sincere thanks, keep up the great customer service.

Regards,

Lorraine McMurtrie

I wanted to write and thank you for the service on my recent order. I am delighted with the chair and the special effort your staff put in to get it here in time for a special occasion. I have since referred you to two of my friends and would have no hesitation in recommending your company
Kind regards,

Peta Solomon

I received goods today - haven't opened the packages yet - but looks all good.

Jenny Clarkson

Hi John,
Just letting you know that the replacement chair arrived yesterday. Many thanks for your assistance and wonderful customer service.
Regards ,
Molly Lowe

I’ve been dealing with the very capable Nick – our furniture arrived yesterday, and it’s fantastic. We just can’t believe how smooth it all was – we only ordered it the other day and its here already. We were a little reluctant to buy furniture online, but we’re thrilled with the result, and we’ve already told a number of our friends. It’s just a pleasure to be dealing with you. We’re having friends over and using it tonight!

Thanks again,

Annette Shay

Took delivery of our San Martin lounge and Egg Chair between Xmas and New Years and couldn't be happier. Fantastic quality, value for money and excellent customer service! Will not hesitate to recommend these guys. Thanks,

Jon from Point Cook

Fast delivery and got them before Christmas. The Madeline balcony set is beautiful and my friends loved to sit on them. We had a good time. Thank you!

Iris Ting

To Outdoor Living Direct,
 
I would just like to say thankyou for your excellent customer service when purchasing my Tamara outdoor setting, your salesman Paul was very helpful with all our questions and in the ordering process. It was delivered on time even the delivery man was a happy chappy. Thank you Kate for bringing out a new cushion for me, could not have asked for better service also in that respect. It is so nice to have shopped and their be no problems, makes a pleasant change these days.
 
Kind Regards,

Mary Marshall.

We're very impressed with the service we have received and will happily recommend Outdoor Living to our friends and family.

Linda Dobson

Hi,

Just wanted to say how happy I was with your service and product. Will definitely buy from you again. The speed in which you contacted me after the purchase and then shipped it out was amazing. Much appreciated.

Have a Merry Xmas,

Gabrielle Coyle

John,

I just wanted to say a massive thank you for your unparalleled customer service and products. I received the outdoor setting today, and my expectations about the quality and style of the outdoor setting has been far exceeded.

I found you and your customer services team a pleasure to deal with. I wish you and your team a very Merry Christmas.

Kind Regards,
Miguel-Sebastian Cassie

Attention: Rosie Kalber

Our Table Cover arrived this morning and fits like a glove! It looks as if the cover has been re-made entirely which we  weren't expecting. Thank you so much. We're very impressed with the service we have received and will happily recommend Outdoor Living to our friends and family.

Christmas blessings to you and your colleagues.

Regards,

John & Wendy Major

I'm really happy with our new Killara outdoor setting. I shopped around for a 3-piece stackable setting in all the major outdoor furniture retailers and thought I'd try my luck online. I certainly lucked out! Outdoor Living Direct offered an almost identical setting for $200 less than the other retailers and to top it off I received free delivery within four days (Moorabbin, VIC to Sydney). That's impressive! I'm so happy to have purchased from an Australian owned and operated company, too. Many thanks.

Lisa Sharp

To John, Paul and All Staff,

We recently purchased an outdoor setting from your company and would like to thank you for the excellent service provided throughout our entire transaction. One would usually expect some type of delay when waiting for an international shipment, however, our outdoor setting arrived when promised and was delivered efficiently and without any additional delivery charge.   We are absolutely rapt with the product and service provided. Your product knowledge was also excellent and we would definitely consider future purchases from your company.

Thanks again for a most pleasant transaction,

Fiona & Kel Chapple

Hi Paul,

Just wanted to let you know that our outdoor furniture cover has arrived today and it looks great. Fits perfectly too.

Thanks for all your help and great service.

Cheers,

Yolanda Benard

Dear John and staff at Outdoor Living, we would like to thank you and your company for your generous donation towards our fundraising auction night. Our fundraiser was a huge success, and that would not have been possible without your help. Funds raised will go towards purchasing equipment and private therapy for children with Wolf Hirschhorn Syndrome, so you are truly making a difference in the lives of these children. Thank you on behalf of 4P Aussie Kidz.
Kind Regards,
Melissa Young

Hi John

Just wanted to let you know that the Banksia setting we ordered arrived today - we're thrilled, it looks fantastic and we're going to enjoy it this warm weekend. Really fast delivery too.

Karin Maloney

Torquay, VIC

Hi John,

Our delivery came this afternoon and the setting is gorgeous.

Cheers,

Amanda Liew

We have finally assembled our table and I am happy with the results. Having retired from business myself we understand some of the circumstances and problems that are uncounted but appreciate your thought. You can be sure we will recommend you if the occasion arises in the future. 

Regards,

Keith Elliott

Thanks for great quality products, good price, fast delivery and outstanding service all around!

Madelaine Jantos

Thank you for the really really quick delivery. We are very happy with the furniture it is awesome! Service was great.

Cheers,

Linda

Thanks to all at Outdoor Living Direct. I placed an order for the Lanie sunlounge late on thursday and it arrived in Brisbane on the following Monday! Extremely fast delivery and it looks great.

Thanks again Guys!

George Burson

Thanks for the helpful service and fast delivery. We are very pleased with the furniture, and how easy it all was.

Alex

Hi guys, just wanted to let you know that the Armidale 44 arrived today - we're ecstatic! We can't believe it got to Perth in 5 days - amazing service! And it's about $1500 cheaper than what we can buy here. All our friends want to know where we got it - can you please send us some cards to give them?

All the best,

Colin Healey

John thank you for the great service and delivery from your quality range.

Tom and Dianne Quinn

Hi there, just to let you know how setting arrived safe and sound - thanks so much for the great service and price and the super quick free delivery we are very happy with our new setting and all of our friends have been asking where we got it so expect a few more sales up this way!

Cheers,

Graeme and Julie Stachurski

Dear Outdoor Living Team, My 'Pod Chair' arrived today, I am highly delighted with my purchase and your wonderful customer service. Thank you so very much.

Kind regards,

Barbara Godfrey

Hi John

Sorry I haven't got back to you sooner, what a week I have been having. The cover arrived on Monday and fits a treat. I will send through some photos maybe on the weekend.

Thanks again for everything,

Tanya Horsten

Thank you for the Balcony setting. It has arrived safely and i have been very happy with the service.

Regards,

Tracey Securo

Thank you so much for my order of outdoor furniture. I ordered it on Monday and it arrived by lunchtime on Friday. No worries about it being damaged because it was packed to perfection. When we opened all the boxes I was just blown away, it is fantastic.

I have never been happier with a purchase over the Internet, I will be telling all my friends about the great service you give over the phone.

I will be definitely ordering again in fact I cannot wait. My courtyard is now styled to perfection, thank you!

Denise and Jeff Carr

Rockhampton Queensland

Hi John,

Wow, ordered Thursday, delivered Tuesday (as promised) in Brisbane. Looks great around my GRC table with black stand under. Thanks for your great service, would be glad to recommend your store.

Regards,

Ros Stables

Hi there,

Thank you for organising my purchase so quickly and you guys kept us well informed. I always hesitate buying things over the internet but this has been a pleasure. Can't wait to have my new furniture with us! I was visiting your website for a while and when free shipping came up, it was unbeatable, fantastic offer.

Thank you, keep up the good work!

Kind regards

Marianna Matyas

Thankyou for your efforts in trying to source a reasonable freight quote for the items.

Although I am disappointed, of course I fully appreciate your dilemma and am most pleasantly pleased and surprised at your offer of the extra $30 extra in the refund!

You most certainly do not get service such as yours every day. Thankyou!

Kind Regards

Sherene Briggs

Hi John, I have received the glass and the table looks stunning. Thanks very much for arranging that. I am very pleased with my outdoor setting. I have already had a number of enquiries about where I got the table from - from people on the street! I may well order more from you in the future - when I am back in my house after the flood repair and have a bit more room.

Brooke Jacobs

Senior Associate

BN Law Brisbane

Thank you. The stool arrived yesterday.  I left a signed note asking them [the courier] to leave it there If I wasn't home and they did, which saved me the hassle of going to post office .Package was in good condition and arrived in 3 days so that's good.

Sarah Newling

Hi John, received the outdoor cover and it is fantastic, it looks great and fits perfectly so no more dog hair on the furniture. I would like to thank you for the fast delivery and especially for tailoring to our needs for a custom made cover. I would recommend you to all of my friends and family.

Thanks once again,

Amy Sturt

What an amazing service! Same day no fuss order and delivery of a quality outdoor setting. Rare to find such an accommodating company. I highly recommend anyone to buy from you.

Maree Barton

Hi John,

I would like to say thanks to you and your staff for the courteous and prompt attention to our order. Also regarding the all-weather covers we purchased from you for the lounge, I must say we are very impressed with both the quality and workmanship.  They are superb! When next we need outdoor furniture etc we will have no hesitation in ordering from you or recommending your site and products to family and friends.

Thank you for making our online shopping experience a pleasure.

Sincerely,

R.White

AvocaBeach. NSW

If you want shop for your outdoor furniture online with complete confidence, I would look no further than Ooutdoor Living Direct. The amazing range, the quality and the wonderful service make this company a rare find in today's retail world. John was just so friendly and courteous from my very first email enquiry, right down to the last phone call to confirm all went well. He was very patient with all my questions, and his product knowledge and manner in dealing with clients gave me great reassurance. Fast delivery (Melbourne to Sydney) and a superbly crafted product - and you just know the after sales service will be impeccable as well. I failed to find the same shopping experience in my own city, so that really tells you something!

Thank you so much John!

Sharon Southern

Alexandria, Sydney

Thank you for your service and price, the cover I ordered for the furniture fitted, as you explained, nice to do business with you.

Best regards,

Dennis and Anne

Hi John, the set looks lovely, we're thrilled! it was such a pleasure dealing with you, it's rare these days.

Just wanted to say thanks John - I can't believe how quickly this arrived! It looks great on our deck. Thank you. We're glad we came back!

Thank you once again for your 'no worries' return/warranty service. Great service is few and far between, in this day and age.

Kind regards,

Jeanette Hobbs
Business Consultant & Educator
Bioline Jat Australia

Hi John, I just wanted to say thank you for arranging the replacement table which we received yesterday and it's perfect :)  I really appreciate everything you have done & your prompt assistance.

Many thanks,
Melinda Ferszt

Hi John, i just wanted to let you know that the lounge arrived - it looks lovely. Better than I ever expected. It suits the verandah perfectly. Thank you so much, we're very pleased.

Sandra Goldman

Caulfield South

Just wanted to say thank you for organising the delivery of my Mandalay suite to Perth. It arrived within a few days of purchase and was in excellent condition. Great customer service!

Rita Henderson

Perth

Hi there, It all arrived this afternoon no dramas - and you were right, I am happy with it, it's just right for my courtyard.

Thank you,

Karen

Crows Nest NSW

Hi John, Just letting you know that the outdoor furniture setting arrived safe and well and we are extremely pleased with our purchase. Thank you for your help with organizing delivery on time.

Kind Regards,

Lisa Dickson

Ocean Grove

I absolutely love it and show it off to my friends whenever I get the chance. My girlfriends are quite envious!

Thank you,

Margo Dineen

Eildon, Victoria

Hi, Just wanted to say thanks for the excellent service and product guys. I ordered the Mandalay lounge suite last Wednesday afternoon via the phone with John. And it arrived here (in Adelaide) yesterday (Tuesday). Haven't unwrapped it completely yet but what we have we love.

Thanks,

Julie Hallam

Thanks for calling, we were just going to call you to say how happy we are, it's very very comfortable and we're over the moon! Thank you for everything!

Frank & Julie Page

Woodlands, SA