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Customer Testimonials

298 Item(s)

We would just like to say a huge thank you to Amy who has helped us make our purchase from in NZ and assisted in the finer details as the purchase is a gift. We looked into several options and costings and decided to come back to Amy at Outdoor Living as she was incredibly helpful and has made things so much easier for us to be able to achieve what we wanted from another country. Thank you so much for all your help Amy!!
Danielle
To Management I am writing this email to let you know I had a great experience in your Hoppers Crossing store today. Anelia served us and she gave us good old fashioned customer service with a smile, which is very RARE in this day and age. I have a retail background therefore I know how hard it is to find good staff so I wanted to go out of my way to write this because she met all my high expectations, she was so helpful, polite and friendly. And I was indecisive and she was so patient! So Thank you Anelia, and keep doing what you are doing, because it's fabulous! And I also loved your stock, big range to choose from and great prices. No where else had the variety you had. I will be recommending your store to friends. Kind Regards Laura
Laura
A special HUGE thanks to Cate and her great product knowledge we are loving our new outdoor living .......fits perfectly and MERRY Christmas to the team we will have many memorable times with friends and family in our new outdoor lounge room Kindest Regards Kerryn, Rod and Girls xxxxx
Kerryn
Congratulations to the crew on a quick turnaround, polite service and follow up.
Leigh
Absolutely Fantastic this place, the shop in Hoppers Crossing is brilliant staff are friendly and helpful recommend 100% 5 stars. Our outdoor table and chairs along with outdoor lounge was delivered with absolutely nothing wrong with it no damage at all. Thank you Outdoor Living Direct
Taneha
This is the second time we have ordered from Outdoor Living Direct and found them to be extremely helpful. The quality of their products is excellent and their delivery service from Melbourne to Sydney is awesome. I first get a text message to say they would deliver between 7.00am and 10.00amm and then a phone call to say they would arrive within in 40 minutes and that never usually happens. Thanks again for fantastic service and we are recommending you to all our friends.
Robyn Jakobsson
Many thanks for the lounge. It arrived yesterday at 3pm as promised by the courier and looks fantastic. Very happy. Shall spread the word. Have a Great Friday!!! With thanks Helen
Helen
The outdoor setting arrived on Tuesday which was an amazing turn around from the time of payment. The setting is just lovely and thanking your company for such terrific service and quality goods. Regards Liz
Liz
Just wanted to say a huge thank you! Our items were delivered Tuesday (so less than 1 week from placing my order) & they're absolutely perfect! Delivery guy was awesome too! So thank you! Will definitely be recommending you guys! Kellie
Kellie
Just wanted to say thanks to Onelia at the Hoppers Crossing store. I needed a BBQ and she pointed me in the right direction. Weber Q family. Used it on the weekend for a big family get together and the results were great. I'll be in for some extra bits soon. Cheers King
King Taylor
Today we were very fortunate to have dealt with Onelia at your Hoppers Crossing store. She went out of her way to accommodate our requirements for an outdoor setting. We travelled from Daylesford with the expectation that we could purchase a setting and take it with us on the day. Onelia made it happen for us and we were so grateful for all her assistance and patience with us when making our selection. I would highly recommend Onelia and Outdoor Living Direct as a fabulous store to purchase all you outdoor furniture and accessories. A big thankyou Jo & Colin
Jo and Colin
Dear Chris & Team, I wanted to write to you to let you know that my mother has received her replacement chair and is very happy with this beautiful product! I cannot thank you enough for your quick and professional response to this issue and will definitely being using Outdoor Living Direct again and again. I will also be highly recommending you and your company to others. Again, many thanks for your speedy resolve. Kind regards, Belinda
Belinda
Outdoor Living Direct's customer service is impeccable! It has been a long time since we have purchased from a company who has a "can-do" attitude and these guys have delivered. Our Whitsunday lounge set arrived on Tuesday and we found one of the arms tops was broken from it's base, called them at 4pm SA time and Thursday 7.45 am a new arm arrived! We were pleasantly surprised as we thought it would take a good 5 business days at least to get a replacement. The process was easy and Chris was just a pleasure to deal with. The setting was easy to assemble even on my own and is exactly as described. Very happy. We recommend this setting and Outdoor Living Direct to anyone wanting to purchase good quality furniture at a very good price from a company that is highly customer focused. Thanks guys
Eva
Thanks Outdoor Living Direct, the lounge suite was delivered to Adelaide with no major hassles in three business days and for value you can't beat that sale price. Just a tip for all those assembling the outdoor settings - only do up ALL the bolts enough for the thread to start, then once they are ALL in go back over each bolt to tighten up, its a lot easier. AND having two people assembling the furniture is a must :)
Paul
Hi I just wanted to say a big thank you for the service that your company has provided. Its not often these days that people are willing to address issues once a sale has been made and It is a real credit to you. You have been prompt and friendly at fixing the problems that I had with the setting I bought (which we love and looks fantastic)and the gentleman that came to fix the problems was a lovely person also. Very happy customer! Kind Regards Leeza
Leeza
Just got home from holidays and opened my pod chair, its beautiful, I love it so much, thanks guys, it's also in mint condition after traveling so far.
Jenny
Dear Chris, I would like to take this opportunity to say thank you so much for assisting me. I really appreciate all the effort you went to, to get the Breeze lounge suit it for me from your Hoppers store and then to me all within a day. Your helpfulness and friendly service was very appreciated and I would not hesitate to purchase & recommend Outdoor Living Direct. Have a wonderful day. Warmest wishes Maria
Maria
I was in your store on Saturday and just wanted to let you know how fantastic the sales girl (Cate) was; the store had about 5 people in it and she was on her own. She attended to us all as well as get a delivery out. I was visiting from Queensland and had been looking on your web page but thought while visiting I would come and look at the lounges. I will definitely be buying from you when my new house is finished. Regards, Jan.
Jan
Hi guys, Just wanted to say thank you for the great product and service! Item arrived quick, was a great price and I didn't swear too much putting it together ;) It was great to come across your website and find some great outdoor furniture at non-faint producing prices! Much appreciated, and I look forward to purchasing from you again. Warm regards, Cynthia
Cynthia
Recently purchased the Yale outdoor setting - great & stylish. We purchased to replace outdoor table and chairs to create a more inviting area for teenage kids around the pool area. Looks great and very comfy. We also picked up the 3x3 umbrella in the sale for great price - haven't unpacked yet but will use it across the area and will swing around to cover part of the pool when required.
Christine Walker
Bought the Darcy range of furniture, lounge setting and dining chairs online as I live interstate. It is exactly as I was hoping, great quality, looks amazing in my alfresco area. Spoke to a woman on the phone about a table to match the chairs as she suggested the Cebu table which I also bought. It all looks great. Service and delivery wonderful.Thank you outdoor living direct.
Karyn
I bought a Kakadu pod chair & absolutely love love it. In fact we are considering buying another. The service from Outdoor living Direct was fabulous - they were more than happy to answer questions before my purchase, the order process was easy and they shipped the item quickly. I would and have recommended them
Louise
Went to outdoor living first for our outdoor lounge. Had a look at all options and the quality. The one we liked for our place was called the Sadira day bed. Then we proceeded to have alook at other places with similar pieces. Outdoor living won hands down. The quality was far more superior, size and cushions seemed larger and better material. Also the way you could turn it into a couch as well as a day bed with ease also won me over. Would definitely recommend. Ps service was very helpful.
Lisa
We bought the Amani modular, a couple of armchairs and a coffee table. The plan was to buy the lounge one year and a dining table and 8 chairs the next as my husband insisted we only go for really well made, high quality furniture. The prices at Outdoor Living were so good that I was able to get the dining table and chairs included for the same price as I was about to pay for the modular alone at one of our large furniture retailers. We have had lots of large gatherings over summer- everyone has loved our furniture, it is really comfortable and still appears brand new. We have since bought the sun lounge which is the ultimate for outdoor relaxation-extra wide with super comfy mattress.
Bronwyn
We purchased the Amani Driftwood Suite. The fantastic part is that you can make up your own setting. You can even add to it later. The seats are comfortable and stylish and not overpriced. The staff at Outdoor Living Direct are very helpful and we would recommend them anytime. Stanley De Vries.
Stanley
Very impressed with the quality of our new Armani suite but perhaps even more impressed with the incredible sales and post sales support.
Jennifer
Within minutes of walking into Outdoor Living Direct I had found exactly what I had been looking for. I am thrilled with my purchases and they look amazing on my balcony.
Sue
We purchased the Armani 7 piece modular lounge and the best thing is that we were able to purchase two more centre chairs to make our lounge fit perfectly in our outdoor space. It looks great and is so comfortable. In addition the option to have ottomans was great as they can be an option for an additional couple of chairs. We chose to go with the large dinning table and this has been perfect as can serve as both drinks table or for people to eat a meal. Love the colour and so easy to put together. Staff at the Cheltenham store were lovely and more than happy to move things around and spend time with me to ensure we got what we wanted.
Jenny
I bought the Adele 3 piece lounge setting online for our deck area and it looks fantastic! Delivery and service were excellent with next day follow-up to arrange delivery of my purchase later that week. I did not have to wait a month or more for my lounge as would have been the case with other outdoor furniture retailers I'd looked at.
Voula
I purchased outdoor cushions from this company and I found that their service was great! The order went smoothly, the products were delivered in a timely manner and well packed and the product is just great! I would recommend them!
Fiona
Had a great experience in store. Staff extremely helpful. Had our outdoor furniture setting delivered easily and without fuss. All in all a pleasant experience and would recommend this company.
Anne
I have been looking for months to buy an outdoor lounge for my deck and was getting quite confused about which one to go with. Thanks to Liam at Outdoor Living Direct he made the process so much easier by taking the time to go through my options and showing me alternative pieces that would fit the space I had in mind. Now I have a fantastic Maison modular lounge that fits the space perfectly. I just love it! Thanks for the fantastic customer service Outdoor Living Direct. I will be recommending you to all my friends.
Bev
Awesome service fro the friendly knowledgeable staff
Mark
They were extremely helpful and the range of choices are great! We are absolutely thrilled with our new outdoor furniture!! Would 100% recommend.
Sharon
We purchased another Kakadu egg chair as we were so pleased with the quality of our previous orders. Great service, easy to order, and when the order was ready for delivery we experienced professional staff and quick service. Would definitely order from them again. Have recommended to a few friends too who have had the same experience. Thanks!
JBegg
After looking at products offered by other retailers I purchased a outdoor lounge from Outdoor Living Direct. The quality is fantastic and the price affordable. The information provided on the website, including photos and video was very informative. Extremely happy with my lounge and have no hesitation recommending this company.
Stephanie
I get reminded of this company every time I step outside and see the great new protective covers they supplied for our outdoor umbrella and reclining lounge. Nice to be able to forget about them knowing they are protected from the elements with the covers Outdoor Living Direct supplied. Great service too.
Kevin
Could not be happier with my experience. Great quality, exceptional value for money and truely helpful staff. Not a single issue from the moment I walked in the store until I received my lounge.
Claire
Great prices and good quality outdoor furniture, with fast delivery.
Peter
Friendly and helpful owners and staff made my shopping and buying experience at Outdoor Living Direct a pleasurable experience. Helpful advice on what would work in my space was given, without pushy sales staff. They were right too. Looks great! I just LOVE my outdoor sofa and dining table. Thank you John, Chris and team.
Jenni
Thanks Amy for great after sales service. Our new outdoor couch and table looks fantastic. So pleased you opened a store in hoppers crossing.
Nicole
Hi Nick and the team, I just wanted to take a moment as I sit in my fixed egg chair to say a huge thank you to you and all the team. Your customer service was fantastic from my initial emails to the guys in the warehouse today. We have always bought from you as have had such great customer service and love the products and will continue to recommend you to friends and family. Again a big thank you. Laura
Laura
I just bought the Clydebank rectangular dining table in black rattan. The quality of this table is exceptional. It is strong and sturdy and makes a statement. The Clydebank dining table has transformed my dining space. I love it.
Rose
Good Evening, A few weeks ago I emailed your company to enquire about an Ibiza outdoor setting and received a prompt reply from Amy the next morning which also included a link with details etc. Two weeks later (last Thursday night) we ordered this setting. On Tuesday - 5 days later - the outdoor setting arrived to us in Adelaide with no fuss, no drama, and no problems. I really felt it would be remiss of me not to contact you and compliment you on an unbelievable service. Your service is nothing short of efficient and professional. Thank you for being a great company to do business with. With kind regards Julie
Julie
Hi, just wanted to let you know I received my outdoor table yesterday. Thank you. It is beautiful, we love it. Thanks also for your great service. Will be keeping my eye on your website for future purchases.
Rosalind
Fantastic company to deal with!! My outdoor setting arrived earlier than expected. It was packaged securely and arrive in perfect condition. I live in the NT and the freight cost was priced extremely well compared to other companies. I will be using outdoor living direct again and will be referring friends and family. The ease of the purchase, customer service, everything, is 5 star!!
Tennille
I get reminded of this company every time I step outside and see the great new protective covers they supplied for our outdoor umbrella and reclining lounge. Nice to be able to forget about them knowing they are protected from the elements with the covers Outdoor Living Direct supplied. Great service too.
Kevin
Buying from outdoor living direct was a breeze. Hassle-free online purchase and check-out. Delivery was prompt. We are very happy with our purchase of our 4 piece outdoor lounge. Will definitely consider purchasing items from them in the future.
Nicholas
I recently bought the Caterina Hammock and Timber stand. Very easy ordering and delivery process. Very happy with the hammock and the service. Thank you.
Deidre
I purchased a white bench seat for my brand new porch and I love it. It was delivered quickly to my door and it was easy to assemble (even for me) and as I have clients come to my home for my business, I am constantly getting comments on it. It was such a great price too - will definitely be using these guys again.
Emily
5 stars to Outdoor Living Direct! What a great service. I couldn't find the right outdoor setting for my parents retreat until looking at Outdoor Living Direct. And then I found the PERFECT setting at an unbeatable price. Delivery was fast, and the product was securely packaged. Thank you - I LOVE IT!
Michelle
I bought a Sarani hammock chair and it was delivered promptly (shorter than the expected delivery period). It has been a great piece of furniture in our back yard!
Yumin
I bought a white bench seat from Outdoor Living Direct. I had been looking for ages and no one had the style of bench I wanted for a reasonable price, until I came across these guys. The product was exactly as described and what blew me away the most was it only took 2 days to arrive! Fantastic service.
Oliver
The quality of the furniture is fantastic and delivery is so fast. We highly recommend Outdoor Living Direct. We will be buying from them again.
Tracey
I bought the Tinamba lounge setting online after chatting to one of the customer service people. She was very helpful and was able to measure everything for me and give some feedback on the comfort. I was nervous purchasing a lounge online having never sat on it but am thrilled with the purchase. We looked for a long time to find a suitable outdoor setting at a good price and Outdoor Living Direct has delivered both. The Tinamba is not only very comfortable but looks great too. The only thing I would say is that the courier company is not good. The instructions from Outdoor Living Direct were to open the boxes and inspect the product while the courier was still there. Completely impossible! There was no way I could do that on my own (I had five large boxes delivered) and the courier guy was not going to wait around for anything. I also thought he was quite rude and unhelpful leaving me to lift one of the boxes on top of the other so I could close the garage door! Having said that we were very lucky that there was no damage to the furniture and everything was perfect. Also the delivery fee was very cheap so I guess that is reflected in the service.
Kate Hadfield
I purchased outdoor cushions from this company and I found that their service was great! The order went smoothly, the products were delivered in a timely manner and well packed and the product is just great! I would recommend them!
Fiona
I bought my mother a hanging pod chair. Great quality at great price and fast delivery. Would definitely shop here again.
Suzanne
Recently purchased a dog bed in marine fabric. The dogs love it and it looks fabulous on our new balcony as well as under the grand piano. The internal zipped liner is perfect for holding the beans and makes it easy to remove the cover for washing. The quality of the fabric will ensure it retains its it appearance for years! I am considering purchasing a matching recliner bean bag for myself in the same fabric.
Deborah
I ordered a couple of the black wicker outdoor planters the other day. They just arrived and look fantastic..I know my wife's going to love them!! Keep up the good work!! Thanks & regards, Grant
Grant
I bought a beautiful hammock for my daughter.
Rajesh
Received my order today and just wanted to say thank you. Super fast service and great product. Thanks again.
Sanja
Good Afternoon. We recently purchased an outdoor suite from your store (Amani) and had it shipped to Adelaide. We were very impressed by the service we received in store and the shipping to Adelaide. Congratulations on that service. Kind regards, Geoff and Mary
Geoff Hill
I just want to take the opportunity to praise the owner and your staff of great customer service and customer satisfaction. Yes, it wasn’t ideal that we didn’t receive the chair that we ordered but with your communication, thoughts and suggestions we have come to a satisfaction agreement. You have been fantastic to deal with and your staff have communicated everything the right way to move forward. I work in the service industry looking after top end, time poor clientele and I have great experience in customer service. I would be more than happy to present and promote your company in any way for the future and I will definitely come back to purchase more outdoor furniture for our development garden. Thank you again for all you assistance in this matter. Kindest regards. Magnus
Magnus
I purchased a pod chair and it is just heaven, very relaxing to sit in and read a book or just relax, it is one of the best purchases I have made for a long time. Thanks so much
Wendy
Hi John, your follow up has been outstanding and I would certainly recommend your company to others. If you would like send me some promotional flyers / emails I would be happy to circulate them throughout our building, 20 apartments.
Colin
I purchased online the 7 piece Selene outdoor setting. It is lovely quality, a snap to attach the table legs and has a very handy option to add a table umbrella. The delivery was speedy. I'm very happy with my purchase and will certainly be revisiting Outdoor Living Direct.
Kerrie Franks
Dear John we are just sitting on the deck on our lounge - we agree that without exception this is the most comfortable outdoor furniture that we have sat on, and I love the quality Thank you Gary
Gary Campbell
I recently purchased the Camillla 4-piece outdoor sofa from Outdoor Living Direct and overall have been very happy with the purchase and would happily recommend this company to any buyer. The range is extensive and the website is well set out allowing one to easily identify the style one is looking for. The purchase process was simple and left me feeling confident. Only minor glitch was the site stating that my item was in stock however after not receiving any shipping note after several days I contacted the supplier to discover that they were awaiting more stock. My contact with the seller was positive. They were quick to reply and honest. The setting is of excellent quality and was easy to assemble. The seat and throw cushions are very good with the foam being firm and the material being hardy. Very happy with my setting. Saved hundreds over a retail store and got a high-quality lounge.
Tim
I purchased a sun lounge and I absolutely love it. It is made af quality fabric and after nearly 2 years it still looks brand new. Delivery was fast and I will be purchasing a lounge from outdoor living direct now as I've been happy with the both the product and the service.
Sarah
We love our 5 piece wicker furniture and sun lounge chair. Its of high quality and very easy to keep clean, simple wipe gets off any dust/dirt. We were very impressed with the order to delivery process and staff were helpful despite being so busy the day we were in. We will definitely be back for any other outdoor furniture requirements and recommend to friends and family.
Irene
We were very happy with the competitive price and quality of the product we purchased and the service we received. Our timber table unfortunately arrived to us damaged. However, Outdoor Living Direct were very easy to deal with over the phone and via email and they sent out a replacement timber table promptly, no questions asked and also arranged pick up of the damaged table. We couldn't be happier. We have no hesitations in recommending Outdoor Living Direct to others looking to buy outdoor furniture.
Emma
We bought the Tinamba modular lounge setting and coffee table. We are loving our new outdoor furniture and now enjoying many “happy hours” relaxing outside. Not only comfortable, the furniture looks great and really dresses up our outdoor area. We experienced great customer service from the whole team at Outdoor Living Direct who went all out to deliver on their promise to get our furniture to us (all the way from Melbourne to Noosa) in time for Christmas. Many thanks!
Alison
I ordered some outdoor covers for my modular lounge, I provided the measurements and they were delivered to my door in the timeframe specified.
Julie
I found Outdoor Living Direct via a google search. I was skeptical about the photos and prices, but felt that it was worth travelling an hour to see the shop anyway. The staff at the store were very helpful and gave excellent advice, so I ended up purchasing a Kakadu pod chair in black and red (which was as beautiful as the photo online suggested). The chair was delivered exactly when we had organised it to be. Everyone who comes to our home comments on how beautiful the pod chair is. It completely finishes off our courtyard. It's not only gorgeous, but incredibly comfortable to the point that our stand-offish-cats will actually sit with us when we're in it. We were amazed at the value for money, especially when comparing it to the equivalents in Bunnings and Masters. The shop is quite a distance from where we live, but I will be making the journey again soon. I'm loving the look and price of their Acapulco chairs!
Erica
We bought the Ella 4 piece dining set and it arrived very quickly. Assembly was easy and the unit looks great!
Jayan
I purchased the 8 seater Armidale and found the service very efficient and professional and would recommend friends and family to the website. The product quality is outstanding.
Joanne
My outdoor lounge suite arrived quickly and was quite easy to assemble. It's a good product and great value.
Emma
Fast and easy purchase on line, easy receipt of payment, pick up was convent and practical and putting the setting together was a breeze. Best Xmas present ever.
Joe
Easy purchasing experience, fantastic prices and great communications from staff. Delivered via courier to QLD which allowed us to arrange a time to be home with the courier.
Luke
Thank you Outdoor Living direct for your sales and service. Just recently received the Santa Fe Outdoor setting and it makes my Deck complete. The furniture is stunning, sturdy and incredibly comfortable. Will be enjoying this setting for many years to come. Thank you again for providing quality furniture at amazingly competitive quality and price.
Ella
We ordered a custom cover for our outdoor couch. It fitted perfectly and we are now loving not having to bring the cushions in every time it looks like rain! Would definitely recommend this product.
Samantha
A fantastic group of fella's working for Outdoor Living Direct. Great service, great products.
Rory
Bought an outdoor dining cube, good quality and great price. The staff were really helpful and friendly and delivery was easy.
Elli
We bought a modular outdoor lounge and coffee table and are very happy with the products. Very fast delivery, helpful website and good service!
Emma
I bought a kakadu premium pod chair for my friend for her birthday. I was looking at similar pod chairs at other stores, but this one was amazing and was exactly what i was looking for! It came quickly and is such amazing quality! I'm so jealous that i want my own!!
Roslen
We bought a hammock with a wooden frame a few weeks ago. Delivery was quick and product was easy to assemble. Hammock looks great in the backyard and very comfortable!
Josh
I purchased the largest cushion box i could find as it I have a 8 seater sun lounge and 2 sun beds which in total has around18 - 20 individual cushions. I looked at all the usual suspects around melbourne for a large wicker styled cushion box and couldnt find any that were A) Large enough to keep all the cushions B) Weather proof enough to keep water and dust out (most of my cushions are white) C) Value for money That is untill one of the stores i was looking in actually referred me to Outdoor Living direct. I found staff there were attentive and helpful when i arrived and even helped me load the flat pack onto the roof racks. Id highly recommend them and will be back for a table shortly, hoping for a post christmas sale :)
Gavin
We were genuinely very happy with out total experience with your store and subsequent delivery. The furniture fits the gap between the very cheap and the very expensive, just right for us. Its very comfy and fits our space just perfectly. Our friends have also commented this way too.....
Ross
Delivery boys did a great job. All of the boxes were neatly stacked in the enclosed shed – we only expected them to drop them in the carport. Above and beyond the call.
Geoff Gleeson
Purchased outdoor dining set - absolutely fabulous. Great customer service & speedy delivery. Bought few items from them already.
Haydn Williams
I have recently purchased a pod chair for my wife for Christmas. She is very happy with her present. Thank you, and Merry Christmas.
Ian Schuh
Ebay: Tinamba set wheat/mushroom: What a great product! We are very happy with our purchase!
Chelles1979
Ebay: Dalia hanging chair black/mushroom: Recommended seller!
Latcircus
Ebay: Tinamba 9 piece dining setting wheat/mushroom: Excellent quality.
Houggr10
Ebay: Aldora sunlounge white/mint green: Very happy with item. Easy transaction; helpful seller.
Tessmetung
Ebay: Kiho timber table: Amazing response and unbelievably fast delivery. Thank you.
Buffytepper
Ebay: Katoomba balcony setting black/cappuccino: Awesome people 2 deal with. Everything was a delight. Thanx so much :)
Rach6660_2
Ebay: Solana x2 chair/x2 stool set black/black: Wonderful seller, prompt communications. Happy to purchase from again A++++.
Caselise03
Ebay: Santa Monica lounge set brown/mushroom: Thanks for great product, prompt communication and speedy delivery!
Brono73
Ebay: White timber dining setting: Excellent seller in all aspects. Thank you.
Hellwege27
Ebay: Tambo white grey/charcoal 2 seater: Good product, great communication. Thank you.
Jamieinthecity
Ebay: Clare x2 brown balcony chairs: Easy pleasant transaction, Thank you AAA.
Kerrytoni
Ebay: Georgina dining set brown/cappuccino: Great ebayer, highly recommended!
Janetblondejanet
Ebay: Cupcake swivel chair white/red: Fantastic seller A+++.
Kezz350
Ebay: Kakadu brown pod chair: Great to deal with a11aa1a1a1.
Carolyno52
Ebay: Tinamba 8pc outdoor dining setting black/charcoal: Thank you. Great condition.
Katy0073
Ebay: Timber outdoor dining chair set: Great ebayer. Items as described. Would buy from again.
Flippinsweet2
Ebay: Tinamba 7pc outdoor dining set brown/mushroom: Exactly as described - service and communication excellent.
Grisdale3
I purchased the white egg chair for my daughters birthday. Smooth transaction, perfect quality and the cheapest price in Australia delivered to my door. Can't get better than that! I would definitely recommend and purchase from this store again.
K Kelly
Great service. Delivery was very prompt. Size error with our table but the cost difference was refunded immediately. Highly recommended.
Cliff
Really good experience and quality, great to deal with would highly recommend. We bought an outdoor seating set that we love.
Adam
I bought both a egg pod chair and swinging hammock chair and I love them both! We had to buy two because my husband and I would fight over who got to sit in it on a Sunday morning whilst reading the paper! This shop was very easy to co-ordinate with, comes with fast easy shipping, great value products (that have stayed the same great quality through all of the Sydney storms) and our guests always mention how funky they look. Can't wait to sit in my egg chair and chill out this weekend :) Highly recommend their products!
Candice
I purchased a Breeze four piece sofa setting for a friend's 50th birthday. I was really impressed with how easy it was to order on line and the delivery was very fast. Our friend was most impressed with the setting. Highly recommend Outdoor Living Direct!
Cheryle
Hi, I bought a pod black chair, it is such good quality, so comfortable and a great price. I have recommended Outdoor Living Direct to all my friends! great quality & prices! very happy customer!
Nihla
I ordered a 3 piece outdoor dining set and a pod chair, the furniture is durable and looks great! The service was wonderful and delivery was prompt, even though we live outside the metropolitan area. The pod chair is a source of many races to see who will get it first, its so comfortable!
Astrid
I purchased the Consuela 9 piece teak and stainless steel outdoor dining set and am very happy with it. Chairs are comfy, and the teak is fading nicely to a natural silvery colour. Although there was originally a quality issue with a couple of the items (due to the transport / packing as opposed to the manufacture), they were replaced promptly and with no fuss. I would not hesitate to buy further products from Outdoor Living Direct.
Tracey
Excellent service - even phoned to organise a convenient delivery time. The wooden hammock stand is just like the picture if not better! Plus, it was easy to put together and is very sturdy. Thanks so much - I love it!
Lilli
I purchased the Kakadu pod chair for my daughter and found the staff very friendly and helpful, warehouse guys were great too. The chair is strong and well made and it was a hit with my daughter!
Karen
I purchased a dining setting, balcony set and the Kakadu pod chair. Very happy with the delivery and service. Beware, you may need to buy more than 1 pod chair as everyone fights over mine and love how comfortable it is. It is my favourite purchase and I spend a lot of time out on the deck enjoying the sunshine.
Simone
I purchased online a Tinamba Sunlounge and an Amani Coffee Table. The website provided inaccurate information regarding when one should pay delivery fees. The colour of the Tinamba Sunlounge is not as I requested, but this doesn't matter. The mattress of the sun lounge is quite badly marked, and a leg came off the coffee table as soon as it had been unpacked. Apart from that, I'm happy, but would not purchase furniture online again.
Sheila
Purchased a 7pc Tinamba modular lounge setting a while back. Love it as much now as I did when I first received it! Still looks amazing, incredibly durable and as comfortable as ever. Outstanding after sales service, and also offer excellent promotions and competitions. I won a cupcake swivel chair simply by sending in photos of my Tinamba outdoor setting! Highly recommended.
Darren
I purchased a Kiara 9 piece timber expansion dining set from the guys at Outdoor Living Direct. I have been in store and on their website. I found them to be very helpful and knowledgeable in store whilst offering a high quality product. Delivery was prompt within 1 or 2 business days from the time I ordered it. We are loving the outdoor furniture and I'm sure will be back for more in the future. Thanks guys.
Darren
We ordered a 3 tier planter. It was delivered on time and the product matched what we saw in the advertisement
Akhi
Purchased an outdoor setting, cheaper and better build quality than the one I sent back (Purchased from a very well known online shopping site.) Couldn't be happier with the product, the ease of build/instructions, as well as the assistance I gained from people managing my order. Delivery was a bit slow, but I felt my queries regarding when I would take delivery were well managed and they cared about my concerns. Would suggest a link to track my delivery would be a useful upgrade to the online ordering & delivery process. 4 Stars.
Philip
Very friendly and professional. We found the prices reasonable compared to other popular outdoor shops
Ramona
Great company to deal with... Brought a large umbrella with base for the backyard and even when I lost one of the lids for the water container in the base they helped with replacing in within the day. Will def buy my next piece of outdoor furniture from here.
Stuart
I purchased an outdoor setting and it came very fast. It is very comfortable though I did think I would have a stroke getting it put together. It is definitely something that should be done with a friend. Now it is together though it is very solid and is coping with three children very well. The material on the cushions could be a little sturdier as it has some mould from when we had about a month of wet, humid weather (it lives on the back patio)
Sharon
I bought a four-piece set of outdoor furniture. Delivery was prompt and efficient. I'm a bit strange in that I rather enjoy the challenge of assembling furniture. All the bits were there and the instructions sufficient. The furniture looks great and is very comfortable. Excellent value for money.
Richard
We had some minor issues with furniture purchased and the staff were great when I inquired about it. They arranged replacements parts with no questions and at no cost and were lovely to deal with. Excellent customer service. We love the furniture too and have lots of positive comments from family and friends.
Meg
I have recently purchased a pod chair, swinging lounge chair and umbrella. I am so happy with my new outdoor furniture. So many of my friends and family have complimented my choice of furniture, I have recommended them to Outdoor Living. I would like to also compliment the staff for their outstanding service. Thank you, and Merry Christmas.
Dianne
Purchased Gina 7pc set - table & 6 chairs in July 2013. Well used since then! Prompt delivery and good after sales service.
Steve
Bought a double hammock a couple of weeks ago, and couldn't be happier. The hammock is perfect and just what we expected, and the service and delivery arrangements from Outdoor Living Direct were great. It arrived in only a couple of days which was fantastic.
Phil
I purchased your Imogen table and I am thrilled with it! The timber and workmanship were both of good quality. I had been searching for this size/style of table for some time to no avail. I was also impressed with the speedy delivery. Thank you Outdoor Living Direct, I will be back!
Terry
We purchased a cantilever outdoor umbrella online & we have been very happy with it. Easy to move and use. Thank you
Deb Kelly
Hey guys tried to write a google review as your company and your product was of an excellent standard and your prompt delivery was second to none. But the web link would not connect us to the google website dont' know why but will keep trying. Hope you still include us in your promotion. Regards, Will tunn.
will tunn
We bought 2 garden chairs and a coffee table. We are very pleased with the product and enjoying it on our deck. The service was excellent and delivery prompt. The staff were very helpful and patience with excellent product knowledge. I would recommend this company to others
Tim Brown
We purchased a cantilevered umbrella and found the service delivery and the quality outstanding. The same umbrella was priced at a local big name furniture outlet for nearly twice the price - well done outdoor living direct.
M Bruce
I bought the 'Armidale 44 Black/Charcoal' dining setting and couldn't be happier with it. Quality produce that's stylish, comfortable and economical for my modest outdoor space with the 8 available seats fitting under the table. Perhaps the only negative is the glass is large and heavy so is difficult to clean the underside if required. Outdoor Living Direct as a company are very easy to deal with. The ordering process was easy and the product delivered promptly as promised.
Celwyn Curtis
Bought a Tinamba outdoor sofa set - very happy with it
Andrew Tolputt
Excellent service, prompt delivery and great prices.....what more could you ask for. Definitely would recommend you check them out before you purchase anywhere else.
Helen Longhurst
I bought the breeze 4 piece outdoor sofa package. I found Outdoor living direct very easy to do business with, the website helped me with what is available and what was in my price range. I contacted a team member at outdoor living direct, they where helpful with receiving payment by phone and delivering my package for free the next morning. I recommend purchasing your out door furniture from Living direct
Allison Broadbent
We looked at quite a few outdoor settings before settling on the Solana 44. It's extremely comfortable and we can't wait for the warmer weather. It's beautifully compact. Make sure you get a custom made cover as well! Colleen from Outdoor Living Direct was very helpful before, during and after the sale. Great customer service
Colleen Kempton
Purchased the 6 seater outdoor Bar set. Great product & fast delivery! Highly Recommended
Ben Costigan
We have both a pod chair and a outdoor lounge and both items are lovely. The pod chair is the most comfortable thing I have ever sat in.
Barbara Quinn
Excellent service - even phoned to organise a convenient delivery time. The wooden hammock stand is just like the picture if not better! Plus, it was easy to put together and is very sturdy. Thanks so much - I love it!
Lilli Borrmann
A big thank you for a fantastic fast service, i purchased 2 x Madeline 3pcs outdoor settings and they are excellent. I love them. Thanks again for the quality and fast service you offer. Christine Rodrigues Sans Souci
cj Rodrigues
Very good products, I am happy with my outdoor dining set and corner couch that I purchased a year ago and they still look as new
alin popescu
Really good experience and quality, great to deal with would highly recommend. We bought an outdoor seating set that we love.
Adam Hatfield
Bought an outdoor recliner. Excellent condition and very comfortable. Recommend visiting the store as there is so much to choose from.
Diane King
Purchased a couple of sets of outdoor lounges. Great Price, Great Product, Great Service. Highly recommend.
Craig Rowe
Purchased the 6 seater outdoor Bar set. Great product & fast delivery! Highly Recommended
Ben Costigan
Hi, I bought a pod black chair, it is such good quality, so comfortable and a great price. I have recommended Outdoor Living Direct to all my friends! great quality & prices! very happy customer!
Nihla Fouz
I bought both a egg pod chair and swinging hammock chair and I love them both! We had to buy two because my husband and I would fight over who got to sit in it on a Sunday morning whilst reading the paper! This shop was very easy to co-ordinate with, comes with fast easy shipping, great value products (that have stayed the same great quality through all of the Sydney storms) and our guests always mention how funky they look. Can't wait to sit in my egg chair and chill out this weekend :) Highly recommend their products!
Candice Haggerty
Purchased a 7pc Tinamba modular lounge setting a while back. Love it as much now as I did when I first received it! Still looks amazing, incredibly durable and as comfortable as ever. Outstanding after sales service, and also offer excellent promotions and competitions. I won a cupcake swivel chair simply by sending in photos of my Tinamba outdoor setting! Highly recommended.
Darren Gray
I purchased a Kiara 9 piece timber expansion dining set from the guys at Outdoor Living Direct. I have been in store and on their website. I found them to be very helpful and knowledgeable in store whilst offering a high quality product. Delivery was prompt within 1 or 2 business days from the time I ordered it. We are loving the outdoor furniture and I'm sure will be back for more in the future.
Darren Scheidlinger
John......I just want to thank you for your assistance and for the replacement of the outdoor setting. Its very rare these days to find a company who commits to their product and is prepared to back it up with service and honesty. You maybe assured that I will be the first to recommend your company whenever the opportunity arises. Once again thank you - the new setting looks great. Sincerely Keith Marshall
Keith Marshall
I am thrilled with my outdoor lounge, Amani 7 piece Black and Mushroom combination. After doing the rounds of all the furniture shops and hardware stores, to find outdoor furniture, there really was only one choice. My furniture had to be comfy enough to spend hours sitting outside. It had to look great and the price had to be competitive. My choice was the comfiest I sat on, perfect colour combination for my outdoor area and the cheapest price by far. Thanks heaps Outdoor Living Direct.
Liz
Thank you, thank you. My order is FANTASTIC!!! Your service is FABULOUS!! Fast...reliable, and you have made my rather large purchase an absolute breeze across the water here to Tasmania. Thank you again, I will be telling everyone I know of how GOOD you guys are. Thanks heaps.
Jacqui
Hi Just wanted to thank you for our beautiful Tambo lounge and Delilah dining setting which look stunning on the new deck! After becoming frustrated looking all over Sydney for some reasonably-priced, stylish outdoor furniture we found your website. Feeling quite nervous about ordering outdoor furniture online we went ahead anyway after speaking with a friendly staff member. We absolutely love the new furniture and I would have no hesitation in recommending your company. Kind Regards Michelle.
Michelle
Hello there We received our outdoor umbrellas and bases yesterday. All very good in terms of the product and the service. Thank you Cheers - Jan
Jan
Fantastic chair looks good and great to relax in. Only thing negative to say is the cushion needs to come up higher so you have a place to rest your head on. Good company and fast delivery with great communication.
Judith
Just ordered an outdoor living set and had great customer service from a lovely lady named Kate out at the Cheltenham store who organised everything incl delivery and the set was delivered within the day! Best and fastest service I have received, will definitely recommend to others!
Prapta Fernando
Just ordered an outdoor living set and had great customer service from a lovely lady named Kate out at the Cheltenham store who organised everything incl delivery and the set was delivered within the day! Best and fastest service I have received, will definitely recommend to others!
Prapta Fernando
I received my Sirocco outdoor setting today I already have it together, did it myself. I'm very pleased with the setting.Thank you so much for your fantastic service. Pam
Pam
Wow I just wanted to say thank you so much I just received the delivery now. By far the quickest delivery I've ever purchased online. I'll def recommend you to everyone I know. I'll make another purchase shortly. Thanks kindly Kelly :)
Kelly
test
Thank you! Super quick delivery and fantastic customer service. I was a bit worried ordering online but the chairs are amazing! So comfy. We love it! Might be grabbing a couple more...
Afreen
Hi, Thankyou for your service. We are very happy with our purchase. The setting is of good quality and is as described. Delivery was very timely and arrived securely and intact.
Dorothy
So pleased with my item I saved so much money and got what I wanted. Arrived safe and on time. THANK YOU best online purchase experience iveevr had.
Sarah
Thank you very much. I have to say I have been very impressed with your customer service and response times. And it is not easy to get a compliment out of me :) Thank you.
Amanda
Hi Just a quick email to say the furniture I ordered has arrived and I am very happy with the efficient service and the quality of the product. Thank you so much. Sue.
Sue
Good morning, I just wanted to let you know that I received my new outdoor setting last Tuesday 17th June and are extremely happy with the quality and design. The customer service was excellent from purchase order to delivery driver so thank you Amy. Would highly recommend to family and friends and would definitely purchase again. Thanks, Regards Robyn
Robyn
Kakadu pod chair: It's great, it arrived in a huge box which I presented to my husband as a surprise birthday present. He just put it together and loves it! I agree it is way more comfortable than another pod chair I tried out, much more snug and prettier too. Many thanks. Sallyanne
Sallyanne
Hi Thanks for the outdoor set, easy to assemble, and great to look at , so happy with the setting and price is good. Thank you once again
Helen
Hi OMG!!! I ordered the Mirabel swivel balcony set on Tuesday and it was delivered Thursday! The setting is gorgeous and I am very very happy. Wonderful service!! Thankyou so much! Cheers Meredith
Meredith
Thank you for your help with our item and for sticking to your customer service guarantee.
Jon
I just wanted to let you know what a great job Cate did for me yesterday. I bought a Breeze sofa set, and I live on my own, and had no way of getting it home. Cate put it into her own car and dropped it off, and even put it into the garage for me. It's not often you get such great service and I wanted to let you know.
Elaine O'Gorman
We recently purchased an outdoor dining set and cover as well as a pod chair. The receipt of these were quick and we are delighted with the products. I would have no problem dealing with the company again
Roger Knight
Recently ordered and received the Monterey black/black setting. It is fantastic and we are really pleased! It was the first time we had ordered a large item online and we were a little hesitant initially but we needn't have worried! The service was efficient and the quality of the product was superb. Very pleased, and it looks fantastic!! Thank you for making it so easy. We will definitely return for additional pieces.
Julie
We received our setting yesterday and we could not be happier. Thanks for a fantastic and very fast turn around.
Susan
Just received my outdoor setting. Absolutely thrilled with it. Excellent service from Office to delivery. Would highly recommend. Sandra NSW
Sandra
Hi Outdoor Living, We have finally moved Into our new home and have put out my new setting, just love it, a little lower than I had expected but it looks exactly how I had imagined, thank you! Helen
Helen
I received my beautiful Breeze Black 4 seating Setting yesterday which I am very happy with. The service and delivery was very prompt, the quality is fantastic, I will be sharing your companies details with my friend.
Lynette
We have only just been able to unpack our Outdoor Setting that we bought about two weeks ago. I took photos of the box as I opened it, and then as I took everything out. BUT the good news is – nothing was missing!!! Everything was in the box! So I assembled all the things as required, and as you can see from the attached photos, it looks just perfect on our balcony! Thank You for being a pleasant supplier to deal with. We will definitely recommend you guys to family and friends.
Wayne Ward
Thank you so much for the prompt dispatch of my ordered. Prior to Christmas I ordered the oriental Lilly umbrella, as it was close to Christmas I really didn't expect it to arrive in time to give to my parents. Everything went smoothly and the umbrella arrived a few days before Christmas and was perfect. My parents love it too. Blue star were fantastic too. Would recommend you and will definately use again Thank you so much Kim
Kim
I just wanted to let you know how delighted I am with our new furniture. We haven't been away from it! I've invited all our neighbours over to see, and they all want your phone number. The delivery was very fast, and he arrived exactly when he said he would. Regards Pauline
Pauline Haas
Hi John, I got the cover in the mail thank you. The table is great and adds a complete new outside room to our house. Love it. Thanks so much. Cheers Bec :)
Bec Rumbelow
I received my Alana lounge yesterday and it looks great. Very comfy. I ordered by phone and got exceptional service and delivery interstate was quicker than expected. Thanks.
Angela Watling
Great company to deal with. I shopped around for a while but it was the great service and products at Outdoor Living Direct that made my decision a lot easier!
Melissa
Dear Outdoor Living Direct team Thank you so much for dispatching the Alana set so promptly and being so helpful when I contacted you by phone with a couple of queries. The setting is even better than I expected it to be and looks fabulous on my terrace. I'm really pleased. Best wishes Moiya
Moiya
Hello, Thank you so much for the prompt dispatch of my order. Prior to Christmas I ordered the oriental Lily umbrella, as it was close to Christmas I really didn't expect it to arrive in time to give to my parents. Everything went smoothly and the umbrella arrived a few days before Christmas and was perfect. My parents love it too. Blue star were fantastic too. Would recommend you and will definitely use again. Thank you so much. Kim.
Kim
Hi I'm so impressed with your service, I ordered my product on Wednesday evening 18/12/2013 - and I had no expectations of it being delivered before Christmas. And to my surprise guess what arrived Christmas Eve exactly 3 and 1/2 days after my order was placed. I love my patio set - such good quality. Thank you so much for your help and swift delivery and a special thanks to the chap who delivered it, I was out the back mowing the lawn when he came to deliver it - he left a message on my phone and was only too happy to drop by again with my delivery. Thanks again and Merry Christmas. Leonie. PS I'll be telling everyone of your great products and service.
Leonie
Hi customer service, Just wanted to let you know that we received our goods last Wednesday as the freight company promised. Extremely happy with your product, thank you...
Cheryl
We are extremely happy with our purchase and would like to thank you for your exceptional service and prompt delivery. Merry Christmas to all.
Norma
I just wanted to write to say thank you for having resolved the issue with the faulty chair so quickly. We've put it together now and it is great! It's nice to be able to sit outside as the days warm up. Thanks again for your excellent customer service. Kind regards, Rachel
Rachel
Thank you for my Sahara Octagonal Umbrella + Base and your excellent service. So too, the service of your carrier Bluestar Logistics, who rang me last Friday to advise delivery yesterday. I am now sitting under the umbrella on my patio and it is perfect. I may order some more for Christmas presents! We'll see. Thanks for ringing to keep me informed of the order process, and helping me to track my order along the way. Regards, Ian
Ian
Hi, Received my hanging egg chair before this email! Certainly wasn't expecting it so soon. Now if I could just have a turn instead of the four kids I would be even happier. Thanks, it's better than I expected. Regards, Shana.
Shana
To the customer service team I received the above order on Thursday September 26th. I am very impressed with the level of customer service I received and ecstatic with the outdoor setting. I was happy with the delivery time and the condition that the box arrived in. Thank you for a hassle free experience and I would recommend your company to other people. Thanks again, Susan
Susan
Hi, just letting you know we received our umbrella today. It is even better than we expected and suits our needs exactly. Thanks Cass
Cass
Thank you for the lovely outdoor setting delivered today as requested during this week in country Victoria. Very happy with the setting and looks lovely on my patio. Would certainly buy more goods from you. Your service is commendable to others. Di
Di
Furniture received safely and I love it. Regards Leanne
Leanne
I want to pass on to the manager that one of your staff who called me the other day displayed that kind of old fashioned high quality service we all used to take for granted in the retail sector. I can’t recall his name. In reply to my email to customer service he called me to check my order when he noticed that the side table I had ordered was different in colour from the sun lounges. He called to check just in case I had intended the matching colour, which I had, before the goods were dispatched. His thoughtfulness meant that I was not going to be a disappointed customer, through my own mistake, when the goods arrived. I am very grateful for his initiative. As a direct result of his action I have recommended your company to several of my colleagues and would be happy to do so again if others are looking for outdoor furniture and quality service. If you can identify the worker could you pass on my comments directly to him.
Anthony, Brisbane
I just want to extend a big thanks to you guys for helping me out. I didn't expect this goodwill gesture, and I am very grateful. The screw has just arrived, and I'll put it in tonight! Thank you once again. From a very happy customer! Regards, Ben
Ben
Hi there!! Received our table this week & have just unpacked it. BRILLIANT so so happy with it!!!! Thanks again, Heather Michael & family:-)
Heather Anderson

The customer service I have received has been amazing.......from the time I purchased the outdoor couch to today and you handling the problem with the corner seat of the couch.  I am so impressed and would have no hesitation in recommending Outdoor Living Direct or buying from you in the future.

It is rare people give positive feedback (in our industry we usually only hear the negative) so I just wanted to pass on my thanks.

Kim Menzies

Kim Menzies

Very impressed with the fast delivery and quality of our Killara patio furniture. Also very happy with our Adelaide sun lounges.

Lynne Brown

Lynne Brown

I am totally satisfied with the furniture. I am also impressed in the way the staff dealt with myself and my wife. Nice to deal with a company that provides personalized service, well done.

Regards,

Dennis Hutchinson

Dennis Hutchinson

I just wanted to let you know how impressed I was with your customer service - everyone I spoke to there was very helpful, and well informed, and your delivery - our furniture was delivered within two days (interstate!), as well as the furniture itself, which is fantastic. The Tinamba lounge is incredibly comfortable, and beautiful to look at, and the Kakadu Pod chair, which is also amazingly comfortable, is now being used by our kids every day both for fun (they have it hanging from a tree), and for relaxation.  We barely get a look in!  

Thank you for providing such quality products and service.  We do appreciate it. 

Regards,


Des & Mary Taylor

Des & Mary Taylor

My Kingston sun lounges have just been delivered and I am very happy with them. The quality is great and they look fabulous next to my pool. I deliberated for weeks about buying furniture on line  without seeing it or trying it out, but after several weekends of looking locally but not finding what I want, I came home and placed the order. I have to say, I looked at several online stores but the offer of free delivery made Outdoor Living Direct my first choice. I will happily purchase from you again.

Thank you and best wishes,

Jacqui

Jacqui

I am very happy with my patio setting. My purchase online was easy. Customer service is great and delivery was prompt.

Helen

Helen

So happy with our table and chairs. The quality is so good - have just ordered 2 more chairs. Thank you.

Lesley Evans

Lesley Evans

I would like to say what a great service you provide. I am very happy with being able to watch my order progress through from the ordering on line right up to it being delivered to my door. I will definantly be buying more online with you. Keep up the great customer service :)

One very happy customer,

Carol Gatt

Carol Gatt

What a lovely organisation to do business with. Spoke to several people to finalise our purchase and every single person was cheerful and happy to help. It must be a great place to work, because everyone sounds so happy. Nothing was too much trouble and our lovely outdoor dining setting arrived without any hassles. I highly recommend you to anyone who is looking for great service and good products. Well done!

Emily & Michael

Emily & Michael
Dear John, I recently purchased a Dining Lounge/Umbrella and swing from your company. I am very happy with my purchase. I simply would like to inform you of how well your staff member Matt treated the whole situation.  He was so pleasant to do business with and is a very good reflection on how your company deals with customers. I had dealings with Nick and Jess as well, very nice people they made my purchase and the whole deal stressless when it could have been otherwise.  I would certainly do business with Outdoor Living Direct again and refer your company to my friends. Many thanks, Laurayn Smeaton.
Laurayn Smeaton

We have purchased both the hanging pod chairs and the 4 piece sofa set. They look fantastic- very classy withour costing us a bomb. They are comfortable and show no signs of ageing having faced a Melbourne winter. Thank you John - excellent and honest, old fashioned service.

Johanna

Johanna

Thank you for your great product, service and very helpful staff, especially Jessica. Extremely happy.

Regards Tracey
Angle Vale S.A
Tracey

 To the team at Outdoor Living Direct,

Thank you very much for my beautiful pool lounges. You came highly recommended, and deservingly so. Customer service was amazing considering I wanted to change lounge color cushions. Nothing was too much trouble. Delivery was prompt. Easier than shopping at Coles.

Regards,
Tiffany French
Gold Coast

Tiffany French

I would just like to say that as a first time "customer online" I have been extremely
impressed with your entire service....from phone to front door all with the minimum
of fuss.

One happy customer!

Diane McGrath
Adelaide

Diane McGrath

Hi Paul, just wanted to let you know how happy we are with our lounge setting and dining chairs. Such beautiful quality and arrived so quickly!! We're very excited now that the weather is warming up, we have a whole new living area!

Thanks again!

Cassie and Joel Buis

Cassie Buis

Hi Paul, just wanted to say thanks again for our outdoor sofa set and sun lounge. We couldn't be happier with the product and the service we received. Would definitely recommend this company to anyone looking for quality furniture at highly competitive prices.

Sarah

Sarah

We were really impressed by your product, your price, your speed of delivery, and your service (thanks Paul). We will definitely be back and we are recommending you to everyone we know. Best, Cat

Cat MacTier

Hi Paul,
 
Just a quick note to say I received the outdoor setting, that was so quick!  I cannot wait to get it home and place it on my balcony, thanks again and great customer service!
 
Rachel Butler

Rachel Butler

Hi Paul,
I just wanted to let you know that the sofa cover arrived. It looks great and is a perfect fit. Thanks for all your assistance.

Kind Regards,
Josie Jakab.

Josie Jakab
Thank you for the speedy service. Enjoying the café set and it fits perfectly for what we wanted. Will be ordering more shortly.
 
Lynn & David Harries
David Harries

I have received my Bowral Chair and am very happy with the order and with the delivery. 

 
Thank you,
 
Debra Beauchamp
Debra Beauchamp

Hi there,

I have received the three lounges and I am very pleased with the service and product.

Regards,

Barry Wright

Barry Wright

Thanks so much have my order, very happy :-)

Lisa Butler

Lisa Butler

Dear Customer Service Team,

I received my Katoomba outdoor setting yesterday and I am very happy.  It looks great and is very comfortable. Thanks for your prompt delivery and great service.

Kind regards,

Darren Gibbards

Darren Gibbards

Thank you for the fast delivery of our 3 piece balcony set.  John was so personable when taking the order and we are so happy with the set.  Great quality, a dark black as he assured us it would be and comfortable.  Recommend highly.  

Anne and Stuart

Anne & Stuart Burberry

To all at Outdoor Living Direct,

Thanks for a great service when we purchased our patio setting. The friendly in-house service through to the courteous driver. Would certainly use this service again.

Regards,

I & J Horkins
Altona

I & J Horkins

I ordered my new lounge last Wednesday and it arrived on the following Tuesday. The quality of the product has exceeded my expectations. I will certainly recommend Outdoor Living Direct as the prices are extremely competitive and the result is another

happy customer.
 
Many thanks,
 
Amanda Marsh
Amanda Marsh

Hi John,

Have now unpacked and set up the beautiful sun loungers by the pool.  Look fantastic! Thanks so much for a great service. Your sales pitch matched the product.
 
Jenny Clarkson
Jenny Clarkson

My setting arrived safely and I absolutely love it. Thank you so much. It suits my new outdoor area so well.

Beth Rees

Beth Rees

Thank you so much for the fast, efficient and very professional transaction.  We absolutely love our two sun lounges.  Terrific value for money, and even better than I envisaged.  Will purchase from you again.... Have to go lounging!!  Thanks again. 

 

Odette Page

Odette Page

Outdoor Living Direct,

I just received my outdoor setting today, it’s fabulous. Very fast delivery. It’s been a pleasure dealing with your company. I have no hesitation in recommending your business.

Thank you,

Salli Matterson

Salli Matterson

Hi Paul,

I got delivery of the table cover today and it fits perfectly. I am very happy with your efficient online ordering process, correct information provision and speedy delivery. Thanks for the great customer service!
 
Regards,
 
Elvira Lodewick
Elvira Lodewick

I ordered my product on Saturday, Easter weekend at that. At lunchtime today it was delivered, within 36 working hours. Being a Director of a company who supplies interior fit-outs I am actually stumped for words at your service. Thank you for actually being an Australian company that delivers within time. To your delivery driver from Allied not sure of his name, courteous and very helpful. Again well done on chossing that company.

 
I have brought the chairs home and tomorrow the table and look forward to setting it up on my balcony. I will certainly let everyone know about my exceptional service (by the way, great packaging) and will return as a repeat customer because of the exceptional service.
 
One very over satisfied customer, thank you again.
 
Kind Regards
 
Miles Harrison
Miles Harrison

Hi Paul,
 
Just a quick note to say I received the outdoor setting, that was so quick!  I cannot wait to get it home and place it on my balcony, thanks again and great customer service!
 
Rachel Donnellan

Rachel Donnellan
To the Customer Service Team,

My Mum received her furniture today and we put it together this evening. She is extremely pleased with it. Just what she had been searching for at half the price she had seen elsewhere. We loved the efficient service and delivery and will have no problem recommending you and returning to your website for any other outdoor furniture requirements.

Cheers,
 
Rohin Rabbitts
Rohin Rabbitts

What great service. The furniture arrived within three days with nothing missing or damaged. Very satisfied customers.

David & Maggie Baker

David & Maggie Baker

Hello Paul and also John,

What is truly impressive is the extent and persistence of your commitment to ensuring that customers get all that the original deal involved.  I’m mindful that this must have added costs for you, and as such your faithfulness to the transaction is exemplary.  We are certainly very happy to commend your services to others, who I hope will engage with you in the future.  It was not just your behaviour in ensuring satisfaction that was so noteworthy, but both of you also enacted quality communication in your phone calls.

Many thanks again for such outstanding service,

With thanks,

John Carr

John Carr

Thank you for the superior service. This family business was easy to deal with and we appreciated the prompt attention to detail.

Neil McFarlane

Neil McFarlane

Thanks for all your assistance with this purchase.  You’ve been really easy to deal with and nothing's been too much trouble.  As simple as this sounds, you don’t find it a lot as a consumer.  I have already recommended your company to a work colleague who is looking for outdoor furniture and I will continue to mention your company when I hear of someone looking for your type of goods.  I believe in spreading the good word when you come across a really good company!

Jen Lloyd

Jennifer Lloyd

Hi John, sincere thanks, keep up the great customer service.

Regards,

Lorraine McMurtrie

Lorraine McMurtrie

I wanted to write and thank you for the service on my recent order. I am delighted with the chair and the special effort your staff put in to get it here in time for a special occasion. I have since referred you to two of my friends and would have no hesitation in recommending your company
Kind regards
,

Peta Solomon

Peta Solomon

I received goods today - haven't opened the packages yet - but looks all good.

Great service!

Jenny Clarkson

Jenny Clarkson

Hi John,
Just letting you know that the replacement chair arrived yesterday. Many thanks for your assistance and wonderful customer service.
Regards ,
Molly Lowe

Molly Lowe

I’ve been dealing with the very capable Nick – our furniture arrived yesterday, and it’s fantastic. We just can’t believe how smooth it all was – we only ordered it the other day and its here already. We were a little reluctant to buy furniture online, but we’re thrilled with the result, and we’ve already told a number of our friends. It’s just a pleasure to be dealing with you. We’re having friends over and using it tonight!

Thanks again,

Annette Shay

Annette Shay

Took delivery of our San Martin lounge and Egg Chair between Xmas and New Years and couldn't be happier. Fantastic quality, value for money and excellent customer service! Will not hesitate to recommend these guys. Thanks,

Jon from Point Cook

Jon
My order (made on Monday) arrived today, Friday, in time for Xmas, as hoped.

Many thanks,

John McPherson

John McPherson

Fast delivery and got them before Christmas. The Madeline balcony set is beautiful and my friends loved to sit on them. We had a good time. Thank you!

Iris Ting

Iris Ting

To Outdoor Living Direct,
 
I would just like to say thankyou for your excellent customer service when purchasing my Tamara outdoor setting, your salesman Paul was very helpful with all our questions and in the ordering process. It was delivered on time even the delivery man was a happy chappy. Thank you Kate for bringing out a new cushion for me, could not have asked for better service also in that respect. It is so nice to have shopped and their be no problems, makes a pleasant change these days.
 
Kind Regards,

Mary Marshall.

Mary Marshall

We're very impressed with the service we have received and will happily recommend Outdoor Living to our friends and family.

Linda Dobson

Linda Dobson

Hi,


Just wanted to say how happy I was with your service and product. Will definitely buy from you again. The speed in which you contacted me after the purchase and then shipped it out was amazing. Much appreciated.

Have a Merry Xmas,

Gabrielle Coyle

Gabriel Coyle

John,

I just wanted to say a massive thank you for your unparalleled customer service and products. I received the outdoor setting today, and my expectations about the quality and style of the outdoor setting has been far exceeded.

I found you and your customer services team a pleasure to deal with. I wish you and your team a very Merry Christmas.

Kind Regards,
Miguel-Sebastian Cassie

 

Miguel-Sebastian Cassie

Attention: Rosie Kalber

Our Table Cover arrived this morning and fits like a glove! It looks as if the cover has been re-made entirely which we  weren't expecting. Thank you so much. We're very impressed with the service we have received and will happily recommend Outdoor Living to our friends and family.

Christmas blessings to you and your colleagues.

Regards,

John & Wendy Major

John & Wendy Major
Hi Rosie,
 
Furniture arrived today, thanks. Just have to put it together now!
 
Thanks again, your service is great!
 
Sally Cuthbert
Sally Cuthbert

I'm really happy with our new Killara outdoor setting. I shopped around for a 3-piece stackable setting in all the major outdoor furniture retailers and thought I'd try my luck online. I certainly lucked out! Outdoor Living Direct offered an almost identical setting for $200 less than the other retailers and to top it off I received free delivery within four days (Moorabbin, VIC to Sydney). That's impressive! I'm so happy to have purchased from an Australian owned and operated company, too. Many thanks.

Lisa Sharp

Lisa Sharp
Hi Rosie,
 
Just a short note to say thank you for your friendly service and prompt delivery. We are very happy with our purchase and will be back to buy more.
 
Regards,
 
Jo Winton
Jo Winton

To John, Paul and All Staff,

We recently purchased an outdoor setting from your company and would like to thank you for the excellent service provided throughout our entire transaction. One would usually expect some type of delay when waiting for an international shipment, however, our outdoor setting arrived when promised and was delivered efficiently and without any additional delivery charge.   We are absolutely rapt with the product and service provided. Your product knowledge was also excellent and we would definitely consider future purchases from your company.

Thanks again for a most pleasant transaction,

Fiona & Kel Chapple

Fiona & Kel Chapple

Hi Paul,

Just wanted to let you know that our outdoor furniture cover has arrived today and it looks great. Fits perfectly too.

Thanks for all your help and great service.

Cheers,


Yolanda Benard

Yolanda Benard

Dear John and staff at Outdoor Living, we would like to thank you and your company for your generous donation towards our fundraising auction night. Our fundraiser was a huge success, and that would not have been possible without your help. Funds raised will go towards purchasing equipment and private therapy for children with Wolf Hirschhorn Syndrome, so you are truly making a difference in the lives of these children. Thank you on behalf of 4P Aussie Kidz.
Kind Regards,
Melissa Young

Melissa Young

Hi John

Just wanted to let you know that the Banksia setting we ordered arrived today - we're thrilled, it looks fantastic and we're going to enjoy it this warm weekend. Really fast delivery too.

Karin Maloney

Torquay, VIC

 

 

Karin Maloney

Hi John,

Our delivery came this afternoon and the setting is gorgeous.

Cheers,

Amanda Liew

Amanda Liew

We have finally assembled our table and I am happy with the results. Having retired from business myself we understand some of the circumstances and problems that are uncounted but appreciate your thought. You can be sure we will recommend you if the occasion arises in the future. 

Regards,

Keith Elliott

Keith Elliott
Just a quick note to let you know how happy we are with your customer service. Your website is terrific - I was thrilled to find just what I was looking for. Then, on the phone I talked to a lovely lady called Cate Hand (I think) who is a great first point of contact for your company. Anyway please thank Cate for being so good at her job. Our furniture arrived on time and we're very pleased with our purchase.  Dealing with your company has been a really positive experience - thank you!
 
Bev Flanders 
Bev Flanders

Thanks for great quality products, good price, fast delivery and outstanding service all around!

Madelaine Jantos

Madelaine Jantos

Thank you for the really really quick delivery. We are very happy with the furniture it is awesome! Service was great.

Cheers,

Linda

Linda

Thanks to all at Outdoor Living Direct. I placed an order for the Lanie sunlounge late on thursday and it arrived in Brisbane on the following Monday! Extremely fast delivery and it looks great.

Thanks again Guys!

George Burson

George Burson

Thanks for the helpful service and fast delivery. We are very pleased with the furniture, and how easy it all was.

Alex

Alex

Hi guys, just wanted to let you know that the Armidale 44 arrived today - we're ecstatic! We can't believe it got to Perth in 5 days - amazing service! And it's about $1500 cheaper than what we can buy here. All our friends want to know where we got it - can you please send us some cards to give them?

All the best,

Colin Healey

Colin Healey

John thank you for the great service and delivery from your quality range.

Tom and Dianne Quinn

Tom Quinn

Hi there, just to let you know how setting arrived safe and sound - thanks so much for the great service and price and the super quick free delivery we are very happy with our new setting and all of our friends have been asking where we got it so expect a few more sales up this way!

Cheers,

Graeme and Julie Stachurski

Graeme & Julie Stachurski

Dear Outdoor Living Team, My 'Pod Chair' arrived today, I am highly delighted with my purchase and your wonderful customer service. Thank you so very much.

Kind regards,

Barbara Godfrey

Barbara Godfrey

Hi John

Sorry I haven't got back to you sooner, what a week I have been having. The cover arrived on Monday and fits a treat. I will send through some photos maybe on the weekend.

Thanks again for everything,

Tanya Horsten

Tanya Horsten

Thank you for the Balcony setting. It has arrived safely and i have been very happy with the service.

Regards,

Tracey Securo

Tracey Securo

Thank you so much for my order of outdoor furniture. I ordered it on Monday and it arrived by lunchtime on Friday. No worries about it being damaged because it was packed to perfection. When we opened all the boxes I was just blown away, it is fantastic.

I have never been happier with a purchase over the Internet, I will be telling all my friends about the great service you give over the phone.

I will be definitely ordering again in fact I cannot wait. My courtyard is now styled to perfection, thank you!

Denise and Jeff Carr

Rockhampton Queensland

Denise and Jeff Carr

Hi John,

Wow, ordered Thursday, delivered Tuesday (as promised) in Brisbane. Looks great around my GRC table with black stand under. Thanks for your great service, would be glad to recommend your store.

Regards,

Ros Stables

Ros Stables

Hi there,

Thank you for organising my purchase so quickly and you guys kept us well informed. I always hesitate buying things over the internet but this has been a pleasure. Can't wait to have my new furniture with us! I was visiting your website for a while and when free shipping came up, it was unbeatable, fantastic offer.

Thank you, keep up the good work!

Kind regards

Marianna Matyas

Marianna Matyas

Thankyou for your efforts in trying to source a reasonable freight quote for the items.

Although I am disappointed, of course I fully appreciate your dilemma and am most pleasantly pleased and surprised at your offer of the extra $30 extra in the refund!

You most certainly do not get service such as yours every day. Thankyou!

Kind Regards

Sherene Briggs

Sherene Briggs

Hi John, I have received the glass and the table looks stunning. Thanks very much for arranging that. I am very pleased with my outdoor setting. I have already had a number of enquiries about where I got the table from - from people on the street! I may well order more from you in the future - when I am back in my house after the flood repair and have a bit more room.

Brooke Jacobs

Senior Associate

BN Law Brisbane

Brooke Jacobs

Thank you. The stool arrived yesterday.  I left a signed note asking them [the courier] to leave it there If I wasn't home and they did, which saved me the hassle of going to post office .Package was in good condition and arrived in 3 days so that's good.

Sarah Newling

Sarah Newling

Hi John, received the outdoor cover and it is fantastic, it looks great and fits perfectly so no more dog hair on the furniture. I would like to thank you for the fast delivery and especially for tailoring to our needs for a custom made cover. I would recommend you to all of my friends and family.

Thanks once again,

Amy Sturt

Amy Sturt

What an amazing service! Same day no fuss order and delivery of a quality outdoor setting. Rare to find such an accommodating company. I highly recommend anyone to buy from you.

Maree Barton

Maree Barton

Hi John,

I would like to say thanks to you and your staff for the courteous and prompt attention to our order. Also regarding the all-weather covers we purchased from you for the lounge, I must say we are very impressed with both the quality and workmanship.  They are superb! When next we need outdoor furniture etc we will have no hesitation in ordering from you or recommending your site and products to family and friends.

Thank you for making our online shopping experience a pleasure.

Sincerely,

R.White

AvocaBeach. NSW

Robyn White

If you want shop for your outdoor furniture online with complete confidence, I would look no further than Ooutdoor Living Direct. The amazing range, the quality and the wonderful service make this company a rare find in today's retail world. John was just so friendly and courteous from my very first email enquiry, right down to the last phone call to confirm all went well. He was very patient with all my questions, and his product knowledge and manner in dealing with clients gave me great reassurance. Fast delivery (Melbourne to Sydney) and a superbly crafted product - and you just know the after sales service will be impeccable as well. I failed to find the same shopping experience in my own city, so that really tells you something!

Thank you so much John!

Sharon Southern

Alexandria, Sydney

Sharon Southern

Thank you for your service and price, the cover I ordered for the furniture fitted, as you explained, nice to do business with you.

Best regards,

Dennis and Anne

Dennis Hutchinson

Hi John, the set looks lovely, we're thrilled! it was such a pleasure dealing with you, it's rare these days.

Claudine Zukerman

Just wanted to say thanks John - I can't believe how quickly this arrived! It looks great on our deck. Thank you. We're glad we came back!

Sandra Goldman

Thank you once again for your 'no worries' return/warranty service. Great service is few and far between, in this day and age.

Kind regards,

Jeanette Hobbs
Business Consultant & Educator
Bioline Jat Australia

Jeannette Hobbs

Hi John, I just wanted to say thank you for arranging the replacement table which we received yesterday and it's perfect :)  I really appreciate everything you have done & your prompt assistance.

Many thanks,
Melinda Ferszt

Melinda Ferszt

Hi John, i just wanted to let you know that the lounge arrived - it looks lovely. Better than I ever expected. It suits the verandah perfectly. Thank you so much, we're very pleased.

Sandra Goldman

Caulfield South

Sandra Goldman

Just wanted to say thank you for organising the delivery of my Mandalay suite to Perth. It arrived within a few days of purchase and was in excellent condition. Great customer service!

Rita Henderson

Perth

Rita Henderson

Hi there, It all arrived this afternoon no dramas - and you were right, I am happy with it, it's just right for my courtyard.

Thank you,

Karen

Crows Nest NSW

Karen Shaw

Hi John, Just letting you know that the outdoor furniture setting arrived safe and well and we are extremely pleased with our purchase. Thank you for your help with organizing delivery on time.

Kind Regards,

Lisa Dickson

Ocean Grove

Lisa Dickson

I absolutely love it and show it off to my friends whenever I get the chance. My girlfriends are quite envious!

Thank you,

Margo Dineen

Eildon, Victoria

Margo Dineen

Hi, Just wanted to say thanks for the excellent service and product guys. I ordered the Mandalay lounge suite last Wednesday afternoon via the phone with John. And it arrived here (in Adelaide) yesterday (Tuesday). Haven't unwrapped it completely yet but what we have we love.

Thanks,

Julie Hallam

Julie Hallam

Thanks for calling, we were just going to call you to say how happy we are, it's very very comfortable and we're over the moon! Thank you for everything!

Frank & Julie Page

Woodlands, SA

Frank & Julie Page

Just a quick note to thank you for the delivery of the 'Grange' dining setting. It looks so great on our patio, we're now having friends for dinner on Friday!

Regards,

Fiona Hurley

Glenelg SA

Fiona Hurley

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