Who We Are
Outdoor Living Direct is a 100% family owned and Australian business.
As a team, we are passionate about outdoor living and entertaining. We believe in our products. We understand that furnishing an outdoor area is about more than just acquiring objects: it's about enjoying the good life outdoors. It's about making the most of great weather and the best of company. We do our bit to make this experience all that it can be by specialising in high quality items that offer the finest in comfort, style, durability and convenience.
Our overriding philosophy in every part of how we do business is to "treat customers the way we'd want to be treated ourselves."
This means we'll bend over backwards to ensure that every interaction you have with us is as pleasant and painless as possible. We want you to have a great time dealing with us, from your first queries through to your enjoyment of the luxurious, high quality product.
This means we stock products we'd like to have in our own backyards. In fact, many of us on the Outdoor Living Direct team have bought items from our range for our own backyards, as have our friends and family. All our furniture is built to suit Australian conditions.
This means we shoot straight and tell it how it is. You can rest assured our products are as we describe them. We will never use mean and tricky language to lead you to think you are getting something other than what we sell. We are always delighted to hear from you, and can take your queries by phone, email, internet chat or in-person at our showroom, and will always answer clearly, honestly and directly. We're really into straight answers. We do not deal in hidden fees or charges: all you'll ever pay is the advertised price of the item and a delivery fee.
This means we stand by our products. Our 30 day money back guarantee is the best in the business. If our products are DOA then we'll pick them up from anywhere in Australia.
We are serious about doing everything within our power to leave you a happy and satisfied customer. We want you to join the thousands of other Australians so thrilled with our impeccable customer service and the high quality and amazing value of our products, that they have no hesitation recommending Outdoor Living Direct to their friends and family.
Our product range includes outdoor settings, outdoor sofas, balcony furniture, poolside furniture, garden accessories and more, in a range of materials. We have products to suit every outdoor area, from the cosiest inner city balcony to the most spacious backyard or commercial area. We even have stuff for inside the house! We source our products from a mix of local and international suppliers, and have cut out a lot of the middlemen, allowing us to offer a full-service retail shopping experience at wholesale prices.
We have two showroom/warehouse facilities in Cheltenham and Hoppers Crossing, Victoria where we keep these products. This means that at any moment we'll have almost the entire range in stock, ready to deliver straight away.
These products have also appeared on TV programs such as The Block, Better Homes and Gardens, and The Living Room. 2011's winners of The Block, Polly and Waz, purchased a black Kakadu Premium Pod Chair, and 2011 contestants Josh and Jenna bought a black San Martin lounge setting. In 2014 our brown/mushroom Kakadu Premium Pod Chair appeared in Darren and Dee's winning room on The Block Glasshouse, and our 3 piece Killara balcony setting in black/black appeared on Channel 10's The Living Room. Our 7 piece Tinamba modular lounge has also featured on an episode of Better Homes and Gardens: the show's presenter Tara Dennis was so impressed with our Tinamba modular lounge set she bought one for herself! Most recently our scatter cushions and bench cushion appeared in Karlie and Will's outdoor terrace on The Block 2016. Karlie and Will were fortunate enough to win The Block 2016 and it was a pleasure working with them both throughout the series.
What this means for you
All this means that you are making the right choice by shopping with Outdoor Living Direct for all of your outdoor furniture needs.
We have a passion for all things outdoors and we hope this passion will encourage you to transform your outdoor space into a luxurious, relaxing area that you can be proud of right now and enjoy for years to come.
Both our air-conditioned showrooms and warehouse are open seven days a week, every day of the year, except Christmas Day, New Year's Day, Good Friday and Anzac Day. Click here for our opening hours. If you're ever in the area, please come and visit us. Our Cheltenham showroom is located at 337 Warrigal Road, Cheltenham, Victoria, (03) 9583 3060 and our Hoppers Crossing showroom is located at Shop 4, 283 Old Geelong Road Hoppers Crossing, (03) 8742 2931.
Hoppers Crossing showroom
Hope to hear from you soon!